DropThought Reviews

The experience is quite very simple and easy to answer the questions.

New updated features can be brought into the tool.

Better satisfaction metrics, Targeting the specific needs and wants.

Iam using the Drop thought platform for obtaining and managing feedback. The user interface was very simple. Even those with a basic understanding of technology it is very easy to use, and the feedback process as a whole is more streamlined

Although the site is very intuitive, customers who want to explore advanced capabilities could find it useful to have access to a more comprehensive help center or lesson materials.

Using Drop Thought to facilitate feedback for our events has proven to be tremendously successful. We were able to more quickly pinpoint areas for success and growth.

good and efficient team

Prompt response

patient listening to the client

making the things happen

For this question there is no answer

the team is so professional

preparation og questionnaire for teachers

collection of data and individuala analysis

Having used similar offerings from Google and Microsoft, Dropthought picks up where those two platforms leave off. The service is easy to use, and very intuitive. It is very easy to create programs (campaigns), integrate/deploy them, and start collecting the results to use that data as needed. I am already thinking of different ways Dropthought can be used in our environment.

The onboarding checklist should be a little easier to suppress, but it is probably helpful to have for most non-Admin users.

End-user satisfaction was the primary reason for implementing Dropthought, and it has been a much better experience for our end-users as well as our management team. Now we are looking at how can leverage Dropthought in other areas of the business.

Talian Darussalam 123 Customer Service is considered as one of the best in Brunei and Dropthought has played an immense part in the same. Dropthought Dashboard & Reporting as well as the integration with Cuetrack has helped us set the bar high for CX. We now share qualitative & actionable insights to our Client on a consistent basis.

One area where we believe the C-SAT Feedback software could improve is in providing more customization options for survey templates and reports. For example, we should be able to add more Filters which is currently limited.

Since implementing Dropthought into our Customer Service operations, we've seen a remarkable improvement in our ability to understand and address customer needs. This application has revolutionized the way we gather and analyze customer feedback, allowing us to make data-driven decisions and drive meaningful improvements in our services.

Sunny is amazing! I also enjoy its user-friendly platform.

I do wish I could make revisions on surveys once activated so long as they don't interfere with the integrity of the data collected. (ie when using the survey as a data entry and not data collection)

We utilize DT for various purposes. Personally, I use it to input information that we collect ourselves, essentially serving as a data entry tool to consolidate all data in one place before forwarding it to our clients.

Easy Adapable to create and Take the Survey

Good plat form to understand the Service. there is not Dislike in Drop thought

Helping know about the Service from Customer feedback. benefit to identify the gap and filling it.

Easy Customerzation of Survey's, Criticaly Acclaimed Dashboards.

Apperance Could have been more colourful.

ITSM Value Closure, Resolutions Quality, Trend Analysis

It has a unique feedback system. It has helped me to touch all my untouched clients. Also, the interface has just been mind-boggling. This has improved my business by 20%.

Nothing as of now, But I would love to use it on a mobile application, which must have amazing charts and pictorial representations of data. Also, integrating with email would help.

Earlier I faced the problem of collecting feedback from my investor base but with drop-thought, it is now more organised, analytical and presentable.

The metrics are very helpful and provide insightful information.

Navigation is a little awkward when toggling back and forth.

Issues with processes have been brought to light.