Document360 Reviews

The support is great. The team is available anytime. Product is easy to use and integrates with most of our tech stack.

Nothing that I can think of. The product is good for our use.

Document360 integrates seamlessesly with our tech stack. This saves a lot of time for the users.

Document360 usability and customer support are outstanding. It's incredibly user-friendly and intuitive.It furnishes our customers with an appealing knowledge base equipped with robust search features, a crucial aspect for us. The ease of implementation, coupled with the frequency of use and seamless integration capabilities make Document360 a valuable solution for our documentation needs.

Document 360 admirably fulfills our varied requirements but there is room for improvement in the speed at which new features are introduced.

Document360 serves as a streamlined solution to the complex task of information management. We sought a platform that was simple to learn and navigate, handling both content authoring and publishing seamlessly that is Document360

Very easy to use from the documentation team, easy to depoly as SaaS solution, the customer support was good.

Nothing major, the main problems were intergrating to our bussness process as they are designed for ePaper solutions.

Allow customers to answer questions themselfs

Their support team is dedicated and helpful. We had to tweak some code to meet our needs and their tech support helped us through the whole process.

To be very honest, nothing in particular. We have been very pleased with their quick response.

It has allowed us to move our entire knowledge base online for internal and external use.

Document360 is intuitive, easy-to-use and is a great solution for building knowledge bases. It also comes with version control, role-based access, and analytics. Moreover, extensive customization options help boost the movingimage brand, and the new WYSIWYG editor makes life easy. As well, Document360 takes care of everything, such as hosting and boasts great customer service: proactive and responsive support and customer experience.

There's periodically little glitches and minor issues that comes up when using Document360 in the browser. While there are many great add-ons, you do have to pay for them ;) Since Document360 is constantly adding new features, I am confident they'll address the minor issues that I face every once so often.

Document360 helps us document our wide offering of products. As a single technical writer, I find that it helps me get the job done thanks to its many built-in features, good customer support and intuitive nature.

Document 360 is an easy to use tool with a wide range of features that can be used to enhance documentation. The application is flexible and allows for easy management of your knowledge base. The Home page Builder allows for great customisation options, as well as being easy to use. The support team is attentive, and the development are always making new changes that greatly improves the application.

The editing tool was buggy in places

The Broken link analyser never updated meaning fixed links were still recorded as broken. It’s unclear whether I should use my limited Validate Links button

It allowed us to create a Knowledge Base more atuned to what we want as a company.

Document 360 is an indispensable knowledge base software, perfectly tailored for Mystore's extensive needs. Offering intuitive category and article creation, it provides extensive customization, making it seamlessly adaptable to the Mystore brand. Packed with features like version control, role-based access, and analytics, it's an ideal solution for documenting the myriad features of Mystore's large ecommerce platform, even across different languages. The platform supports collaborative work, rich media integration, and boasts a responsive design for accessibility across devices. Document 360 stands as a beacon of innovation in knowledge management, transforming how Mystore organizes and leverages information on its dynamic and feature-rich platform.

While Document 360 excels in meeting our diverse needs, a crucial consideration for Mystore is the extension of AI functionality to languages beyond English. Given our primary language is Norwegian, unlocking AI capabilities in our native language is a key feature we eagerly anticipate to further enhance our experience with Document 360. This enhancement will not only align seamlessly with our operations but also amplify the effectiveness of AI-driven functions across our platform.

Facilitating accessible knowledge for both public and internal use is a priority. The incorporation of filters, a comprehensive table of contents, and a well-defined structure simplifies the process of creating a user-friendly knowledge base. These features collectively contribute to an organized and navigable repository, ensuring seamless access and usability for all.

This tool's possibilities are virtually limitless, particularly regarding Knowledge Management and customer self-service. The software's user-friendly interface minimizes the time spent on configuration, allowing you to focus more on content creation.

No cons to this software.It's so great!!!

Document360 effectively addressed fundamental issues related to lagging in backup and versioning. The Markdown editor proved to be immensely valuable for our documentation needs.Additionally, the platform boasts a robust search function enhancing the overall user experience.

The intuitive nature of Document360 stood out to us immediately. Initially, we integrated an open-source solution that boasted impressive features, yet it posed several challenges hindering seamless scaling for our entire department. However, with Document360 seems effortlessly smooth. Crafting and modifying content is a breeze as is the construction and adjustment of navigation.Additionally, the consistently responsive customer support has further cemented our positive experience.

I haven't found anything I dislike about the product or its capabilities.

Upon transitioning to Doc360, we swiftly developed a valuable customer tool leveraging the platform's simple, user-friendly software. The intuitive interphase allowed for rapid progress and the support from the responsive and helpful customer service team further expedited our journey, enabling us to deliver comprehensive solutions to our clients in remarkably short timeframes.

Fantastic tool Document360 itself a best amoung the other products comparitively than Microsoft.. Where as Rich editor has WYSIWYG editor and markdown editors are more fantastic as markdown editors allows writers to customise articles using markdown syntax as well as HTML ... WYSIWYG editor provides a rick formatting support

I dont find dislikes where as only i can gift the product to my friends as because its features and built in quality is awwwsome ,😍😍😍😍 as wanted more feautes in future developement of the product . Bestof luck team!!!

Faced a problem with Intutive UI wgere i am unable to add new articles under appropriate category .

Benefits i have realized is a very fast response time in customer support , consistency across channels , staff are well knowledgable