Desk360 Reviews

User Rating

4.7/5 (Based on 55 Ratings)

Rating Distribution

Excellent
81.8%
Very Good
10.9%
Average
3.6%
Poor
0%
Terrible
3.6%

User Sentiments

Multichannel Support, Easy to Use Interface, Efficient Customer Support, Comprehensive Reporting

Limited Live Chat Features, Mobile App Issues, Slow Performance, Limited Social Media Integrations

Do You Use Desk360?

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Review Summary

User reviews of Desk360 highlight its effectiveness in managing customer inquiries across multiple channels, including social media, email, and app stores. Users consistently praise its user-friendly interface, making it easy to learn and use, even for teams with limited technical knowledge. However, some users express a desire for more customization options and potentially a more streamlined mobile app experience. Overall, Desk360 appears to be a popular choice for businesses seeking to streamline their customer support processes and improve response times.

Pros

Desk360 efficiently manages customer inquiries from various channels, saving time and effort.
Provides a userfriendly interface, making it easy to learn and utilize the platform.
Offers valuable customer support, including technical support and project management assistance.

Cons

The platform's clutter can be slightly annoying, but not a major complaint.
While some users request more channels, Desk360 is continuously adding new features and integrations.
Some users have reported interface loading speed issues and a lack of personalization in reporting.

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Reviews

Azra N

August 15, 2023 Source: G2.com

Desk360

What do you like best about Desk360?

.East to accessible and hassle-free very nice

What do you dislike about Desk360?

Sometimes it takes too much time to load the screen

What problems is Desk360 solving and how is that benefiting you?

mainly using it for a chat purpose and checking the data product review for

Verified User in Education Management

May 3, 2023 Source: G2.com

Efficiently Smart

What do you like best about Desk360?

Such an easy process from ticket to solution.

What do you dislike about Desk360?

The support is spot on!

Recommendations to others considering Desk360?

Nothing really to dislike. The clutter is mildly annoying, but not enough to complain.

What problems is Desk360 solving and how is that benefiting you?

Main focus is on direct technical support with various different types of computers and tablets.

Furkan

March 31, 2023 Source: G2.com

The Best Customer Experince

What do you like best about Desk360?

The technical support team and the help of the project manager were invaluable to us.

What do you dislike about Desk360?

We did not encounter any disadvantages during the process.

What problems is Desk360 solving and how is that benefiting you?

It increases our customer productivity with Live chat support and Whatsapp Business API.

Ersin

December 3, 2022 Source: G2.com

Yardım masası özelliği de faydalı Çok iyi

What do you like best about Desk360?

Desk360 ile bütün platformlardan gelen mesajları aynı yerde görebilmem çok iyi bir özellik ayrıca desk360 yardım sayfası oluşturabilmemiz çok iyi bir özellik. Sevmediklerim diğer soruda

What do you dislike about Desk360?

Desk360'da sevmediğim bir tek özellik var sohbet widget'i biraz daha güzel tasarımı biraz daha ilgi çekici daha çok öge barındıran bir widget olabilir. Sevmediğim başka bir özellik yok

What problems is Desk360 solving and how is that benefiting you?

Desk360 ile siparişlerime ait ve üyelik işlemlerime ait sorunlarımı çözebiliyorum. Sosyal medya hesaplarımdan gelen soruları cevaplayabiliyorum.

Verified User in Computer Software

August 29, 2022 Source: G2.com

It was amazing.

What do you like best about Desk360?

They get back to us very quickly. The customer support was amazing. They helped us a lot. I would definitely recommend.

What do you dislike about Desk360?

I do not have any problem. So, I will not be able to write anything.

What problems is Desk360 solving and how is that benefiting you?

It helped us to communicate with our customers faster through different communication channels.

Ufuk

August 29, 2022 Source: G2.com

It's useful and power for customer support.

What do you like best about Desk360?

I like live chat module. Because there are every channel.

What do you dislike about Desk360?

I don' t have. Because there are every channel.

What problems is Desk360 solving and how is that benefiting you?

It helps us a lot in solving the problems encountered by the instant customer.

Sârâ E

August 29, 2022 Source: G2.com

Efficient Customer Support with fewer people

What do you like best about Desk360?

With few agents we could manage a big traffic of customer needs easily. It has a functional and simple interface that you don't need a training before using it.

What do you dislike about Desk360?

There's 12 communication channels but I hope linkedin will be added to the channels too.

What problems is Desk360 solving and how is that benefiting you?

Desk360's reports is very detailed and understandable, we could also take reports about your agents performance which is very important for us. We need to manage customers needs with few agents and thank to Desk360 we can do it with no problem.

Verified User in Logistics and Supply Chain

August 29, 2022 Source: G2.com

Easy to Get in/Learn and Use

What do you like best about Desk360?

User friendly interface, easy to log in, adapt and learn how use it also getting used to it.

What do you dislike about Desk360?

We need more time of experience in order to see point that I don't like

What problems is Desk360 solving and how is that benefiting you?

It helps reaching out new leads through different channels way more quickly

Verified User in Computer & Network Security

August 11, 2022 Source: G2.com

Amazing Product

What do you like best about Desk360?

.It is very usefull for the contacting with end-users

What do you dislike about Desk360?

It is not dislike but I would like to see more channels

What problems is Desk360 solving and how is that benefiting you?

Communicating with customers

Verified User in Computer Software

August 11, 2022 Source: G2.com

For simple and unique customer experience

What do you like best about Desk360?

Desk360 provides us overall perspective for support and customer satisfaction.

What do you dislike about Desk360?

Nothing. Everything is so great and makes our job very simple.

What problems is Desk360 solving and how is that benefiting you?

We needed to follow requests from every channel. Desk360 provides channel-by-channel communication.

Desk360 Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Desk360?

Review Summary

Pros

Cons

Azra N

Verified User in Education Management

Furkan

Ersin

Verified User in Computer Software

Ufuk

Sârâ E

Verified User in Logistics and Supply Chain

Verified User in Computer & Network Security

Verified User in Computer Software

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