Decisions Reviews

Decisions is very much helpful in creating a skeleton for a business process which is the workflow and from there it helps us to automate the processes of the business.

There is nothing much to dislike about Decisions. I like most of the features and they are providing the best they can in the features they are handling.

In my own project to derive at a medium through which we need to derive at business processes in a more simple and robust way at that time we got Decisions and we used it to fill our gap and now our project is completely fine.

Decisions enables you to develop reasonably sophisticated workflows with no prior software development experience. Their examples and online help are excellent, and their support team is powerful and responsive. If you have experience with developing workflows, software, etc., you can do things like implementing RESTful APIs using very sophisticated SQL queries (that you write) with just a few clicks. This is a solid platform for integrating disparate sources of data, automating and monitoring workflows, developing forms and reports, and providing teams with the tools and UX they need to streamline their jobs.

Installation can be complex and definitely requires you to have fairly detailed knowledge about systems, web services, database servers, etc. On the plus side, the Decisions support team is always quick to offer help and remote assistance, and it's included in the price of the product.

We have implemented hundreds of workflows. We're streamlining and automating receiving work products and getting them to production, ready-to-ship state. We've integrated disparate systems (e.g. SQL Server, MySQL, email, Excel workbooks) and produced RESTful APIs to provide a single integrated view of those systems. We've also implement a number of automated monitoring, event handling, and response processes using it.

Flexibility to use our own css, javascript code (if needed) to achieve the desired functionality.

Monitoring and editing capabilities of running instances are unavailable which makes difficult to view and analyze instances. Look and feel of Reports and Dashboard could be enhanced as well.

Low code platform and you can debug your code and track the problem before running fully and run into issues.

Using Decisions for several POCs from onboarding an account to closing it.

Low code development on forms.

By far, the ease of use and ability to quickly deploy new workflows.

Rolling out new versions can be a bit bumpy

Insure you have the right level of Executive sponsorship and buy-in with respect to Process Transformation & Excellence. Decisions is a wonderful tool but full benefits are realized when it is deployed as part of an overall strategy and process excellence journey.

We've deployed Decisions in helping reduce complexity, reduce cycle time, and improve visibility and accountability in a variety of processes including accounting, HR, and revenue cycle management processes. Within 9 months of our Decisions purchase, our most comprehensive deployment resulted in quantifiable benefits that covered the cost of the software.

We're a small organization trying to deliver full service solutions to our enterprise and have found Decisions to be a force multiplier of sorts. The fact that it really does not require code has enabled us to produce forms and workflows that would normally be beyond our capabilities. Decisions produces attractive fully functioning forms with robust workflows that can be created and adjusted by tech savvy individuals. If code is really needed to perform a function, it can be easily inserted.

We are struggling a little to establish connections to external enterprise services. We've had good luck connecting with REST/SOAP connections - and most products include endpoints for these so it hasn't been a show stopper yet - just required more time to come up with solutions. Even here, the good news is that Decisions professional services has been very responsive to our needs and rapidly brought in the people they needed to solve issues.

We needed a standardized way to automate business processes - get approvals, send notifications, track progress, etc. It also needed to be in a format that would be easy to report on for annual audits. They've been able to interface with all our systems to trigger new events according to easily defined workflows.

It permits to make business process in a graphical way and permits to create UI and business rationale on the fly 2. Its structure manufacturer is truly able to create any sort of structure 3. Its execution is generally excellent 4. Work process and principles can be characterized in human reasonable language 5. No coding information required to accomplish any mechanization 6. Coordination with numerous third part renowned applications

it's an incredible program, Honestly, I can't consider much I don't care for about Decisions.

They are continually requesting contribution on the most proficient method to improve the item and genuinely tune in to our recommendations.

It enables us in delivering completely visual workflow and rules business process management solutions for any business. Entire workflows with any combination of human and data-driven interactions and rules are built graphically, without code.

Form/report and small application dashboards for quick reporting and data views.

How quick we can create API integrations with SQL & SAP enterprise systems.

How easy to adjust folder structures or change naming conventions.

Sometime trying to match data types and following the input/out parameters can be fun.

Each Step/Object documentation could be better or have more details on how to apply or use.

Migrating from different environment sometime the step/object IDs get lost are does not transfer and have to rebuild objects or update missing parameters.

Building relationships can be challenging under the SQL data integrations. This is not an issue for LOCAL DB.

Form designer could be more flexible. Advanced forms designs are painful due to grid definition and vertical/horizontal stacks. Really need to make sure you name each item/object uniquely.

As a beginner, it is highly recommended that new users review the intro trainings 1 & 2 or go to training first so they can get a good understanding on decisions data types, structures, folder definitions, workflows, rules, dependencies and best practices. Once you have the understanding you can easily adjust your decisions architecture / framework to your organization SDLC methods.

Forms / documents approval.

Building dynamic workflow and API calls from & to 3rd party ERPs (e.g. SAP).

Rapid UI form prototyping and business understanding with stakeholders. Most cases turn into live/production apps.

Email & SMS Notifications.

Decisions makes development very easy and very visual and thus self-documenting. Decisions offers much more functionality than rules - flows, forms, integrations, etc. that make it possible to completely encompass business logic within, and implement complete working "code" modules without code. Decisions also allows for faster deployment of critical fixes. Because Decisions is a visual designer, it's easier to visualize changes, have confidence in them, and unit test individual components. Also, the export/import functionality allows you to quickly promote individual objects, rather doing a complete "build". During our review of rule engine products, Decisions was the most stable and feature-robust rule engine product that we reviewed. Decisions support has been extremely responsive and pleasurable to work with.

With Decisions, due to it's graphical nature, you can run the risk of departing from object-oriented code and modular coding principals by creating monolithic and procedural flows. This is not a problem with the product per se; and it is still possible to maintain OO-like architecture in Decisions, but requires some careful planning during design. Also, project with large numbers of objects (we are in the 1000's) tend to cause issues and delays during operational functions, such as repository and import/export when dealing with the project as a whole. (Great strides have been made to improve this functionality since I started working with Decisions in 2015. See note about support in previous answer.)

Thoroughly evaluate the operational aspects of the product prior under expected load prior to go-live. This will allow you to ensure your configuration is performant at production levels, and allow you to make any performance tuning enhancements prior to go-live. Things such as deployment (whether via repository or export/import), clustering, job configuration, repository, etc.

Decisions was a great solution for our "Insight Engine" product, which processes health and wellness data, and based on rules, launches various processes (e.g. messaging, reports) and creates artifacts (e.g. activities, rewards) within our applications that provide "insight" and recommendations to users to help them manage their health conditions and maintain wellness. Decisions allows us to easily design rules and workflows to support this business-rule centered processing. Decisions also functions as our job scheduler.

Ability to extend through development, nice UI for flows

Cumbersome to lay out flows for complex logic

Take the training. Have some developers available--even though it's supposed to be "no code", you really need to have a firm understanding of logic and data flow.

End-to-end workflows for most aspects of our business. Provide web APIs to allow Excel Power Query to fetch data.

Great documentation. Simple to teach and understand.

Sometimes, simple things are difficult to accomplish

Rebuilding our entire forms center. Reusable components are easy and add value.