CX Genie

About CX Genie

CX Genie transforms customer support with its AI-powered platform, designed to boost engagement and satisfaction effortlessly. Delivering instant, personalized responses across multiple channels, ensures customers feel valued while your business operates around the clock. By automating routine tasks like ticket management and providing real-time AI recommendations, CX Genie streamlines workflows cuts response times, and drives productivity. With scalable AI capabilities, businesses can grow their support operations without sacrificing speed or reliability. Its centralized platform consolidates tools into one easy-to-use solution, tailored to meet unique needs. Reduced support costs, happier customers, and more time to focus on growth and complex challenges. CX Genie empowers companies to deliver exceptional service, improve efficiency, and achieve customer support excellence all while simplifying processes and driving revenue.

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Pricing

Free Trial Available
Starts at $12.58. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

60%
Momentum

63%
Popularity

68%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Online

CX Genie Features

Show Feature Explanation

Show Missing Features

Business Intelligence Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%

Key Performance Indicators

Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes

Data Analysis

Helps in analyzing stored raw data and converting them into useful reports

Dashboard

A digital insight of reports and other workings on a single screen

Ad hoc Reports

Creates impromptu reports as and when the occasion requires

Ad hoc Query

Helps in answering a query as and when it arises

Trend Indicators

Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.

Strategic Planning

Defining future strategy or direction based on well-detailed reports and forecasts.

Profitability Analysis

Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project

Benchmarking

Setting up standards and targets for your team and team members, so that they are performing at their best

Ad hoc Analysis

A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question.

CX Genie Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Basic Free

Features

1,000 conversations per month
Max 1 team member
Max 1 chatbot
20 documents for AI Knowledge (Files / FAQs / Articles / URLs)
Install chatbot on website
Hybrid chat mode for agent with AI recommendation

Premium $12.58 $14.99 per month

For businesses with ~ 30 customer support requests/day

Features

Includes features of Basic plan, plus
5,000 conversations per month
Max 5 team members
Unlimited chatbots
100 documents for AI Knowledge (Files / FAQs / Articles / URLs)
Install chatbot on mobile app

Pro $20.99 $24.99 per month

For businesses with ~ 200 customer support requests/day with advanced features & API access

Features

Includes features of Premium plan, plus
30,000 conversations per month
Max 30 team members
Unlimited AI knowledge updates
Usage reports
API access
Live Chat technical support

Enterprise Custom

For businesses of 10+ customers support with AI training and 24/7 live support

Features

Includes features of Pro plan, plus
More than 30,000 conversations per month
More than 30 team members
Custom AI Training Model
On-premise solution
SAML SSO
Audit logs
24/7 Ticket Support

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Disclaimer: The pricing details were last updated on 10/02/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CX Genie Pricing