Cresta

About Cresta

Save money, increase revenue, and build customer loyalty with Cresta’s unified platform for human and AI agents, designed for enterprise-scale operations. Cresta’s AI-native solutions leverage advanced models trained on the data to deliver exceptional accuracy, real-time performance, and cost efficiency. Cresta AI Agents engage in natural, human-like conversations across channels, adapting seamlessly to customer needs while protecting the brand and data. These intelligent agents excel at resolving complex issues, executing secure actions across systems, and transitioning smoothly between channels to enhance problem-solving and customer satisfaction. Cresta’s AI-powered tools provide deep conversational insights, helping to identify automation opportunities and pinpoint behaviors that drive success. With AI-driven testing, real-time monitoring, and quality management, optimizing performance has never been easier. Built-in guardrails and supervisory models ensure safe, secure operations, proactively detecting risks and adapting to changing conditions. Unite human and AI agents on one platform to manage quality, gain actionable insights, and transform customer experiences. Cresta empowers to meet customers where they are and guide them to where they need to be—elevating every interaction along the way.