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Convoso Reviews

User Rating

4.6/5 (Based on 191 Ratings)

Rating Distribution

  • Excellent

    70.2%
  • Very Good

    18.3%
  • Average

    8.4%
  • Poor

    2.6%
  • Terrible

    0.5%

User Sentiments

User-Friendly Interface, Efficient Auto Dialer, Detailed Reporting, Responsive Customer Support

Occasional System Lag, Call Drops, Audio Issues, Inbound Call Handling

Do You Use Convoso?

Write a Review

Review Summary

The majority of user reviews are very positive, applauding the product's ease of use, powerful features, and excellent customer support. Reviewers appreciate the intuitive user interface, which makes it simple to set up and use, even for those with limited technical expertise. They also highlight the wide range of features, such as call tracking, lead management, and reporting, which help businesses streamline their sales processes and improve their efficiency. Additionally, reviewers consistently praise the exceptional customer support, noting the responsiveness and helpfulness of the support team.

Pros

  • Streamlined communication: Centralizes customer interactions from various channels, providing a unified view of customer conversations.
  • Improved agent efficiency: Automates repetitive tasks, enabling agents to focus on highervalue interactions and improving overall productivity.

Cons

  • Potential data privacy concerns: Handling sensitive customer data requires robust security measures to ensure data protection and privacy.
  • Integration challenges: Integrating with existing systems can be complex and timeconsuming, potentially disrupting ongoing operations.

AI-Generated from the text of User Reviews

Reviews
JG

Joseph G

June 11, 2024 Source: G2.com
"Best overall experience. Minimal issues only"
What do you like best about Convoso?

Best user Interface and we seldome experience system issues

What do you dislike about Convoso?

CRM keeps on loading and sms messages aren't delivered this rarely happens only

What problems is Convoso solving and how is that benefiting you?

Auto log-out sometimes. Tried solving it by just setting my status as pause instead of not ready

Read more
DA

Diego A

January 2, 2024 Source: G2.com
"Is convoso a great option?"
What do you like best about Convoso?

The customer service is excellent always there when I need it and helps in a professional and friendly manner

What do you dislike about Convoso?

Could be a little bit challeging if you're not a little bit tech savvy

What problems is Convoso solving and how is that benefiting you?

The reporting section, along with the lack of customer service from our last dialer

Read more
AM

Ashley M

October 17, 2023 Source: G2.com
"13Ten Convoso"
What do you like best about Convoso?

It's clean, simple and very user-friendly. The online chat support staff are accommodating and explains everything in detail. The system has minimal issues or downtime; everything is simple to understand. By far the best USA dialler I've used.

What do you dislike about Convoso?

That I cannot clones statuses when creating a list mix would be nice if that feature could be added.

What problems is Convoso solving and how is that benefiting you?

Being able to clone most of the settings on the dialler, which most diallers cannot do. Also, the dialling strategies allow us to get the most productivity from our staff.

Read more
JA

Jordan A

October 10, 2023 Source: G2.com
"Dialing made easy"
What do you like best about Convoso?

Convoso makes both the managerial and agent side of a Call Center easy. Training convoso is great as it is very user friendly. Rarely run into any system issues and if we do, Convosos support team will resolve it in a timely fashion.

What do you dislike about Convoso?

Occasional scrubbing of leads can be difficult. Dispositioned leads can come back into the dialer. Inbound calls trigger dispositioned leads to be reset.

What problems is Convoso solving and how is that benefiting you?

It is solving the problem of efficiently dialing as many homeowner as possible with little duplication. Crunching the stats in live-time is a great feature that allows managers to have live access to agents performance.

Read more
zh

zach h

September 28, 2023 Source: G2.com
"Convoso review"
What do you like best about Convoso?

convso is nicest for reporting and the auto dialer

What do you dislike about Convoso?

not many downside to convoso, i would say it is slightly annoying with having it all in PST time and not EST time but that is not that big of a deal

What problems is Convoso solving and how is that benefiting you?

a problem we had was effiency before convoso but with the auto dialer it solved all of that

Read more
AS

Anthony S

July 14, 2023 Source: G2.com
"I would not use any other platform for my business."
What do you like best about Convoso?

It is efficient. As well as very user friendly even for those not to tech savvy. Also the representatives are very informative in the beggining stages to have clear understandings of how things work and respond quickly to questions. and issues.

What do you dislike about Convoso?

I have not found something to dislike just yet. I have been using it for 2 months now training on a business partners and things go smoothly. Occassionally some issues with running slower or certain things i have not found yet. but that could just be the compouter.

What problems is Convoso solving and how is that benefiting you?

Dialing through my data quickly and effiently. Doing it in a manner where my newly purchased leads are not bein left uncalled. when i slow it down i can also have them call back older leads that do infact turn in us writing business.

Read more
AU

Anonymous User

July 5, 2023 Source: G2.com
"Super helpful and innovative dialer tool"
What do you like best about Convoso?

the constant communication and innovative approach to technology

What do you dislike about Convoso?

sometimes things feel overcomplicated but perhaps is just my own lack of understanding

What problems is Convoso solving and how is that benefiting you?

convoso is helping us better penetrate our data and acquire customers for our business

Read more
JH

Jamie H

June 26, 2023 Source: G2.com
"Convoso was so simple and easy to use"
What do you like best about Convoso?

Covoso is exceptionally user-friendly and easy to navigate. I highly recommend it!

What do you dislike about Convoso?

So far, I have not experienced any downsides or issues with Convoso.

What problems is Convoso solving and how is that benefiting you?

Routes inbound calls and works as a dialer.

Read more
AU

Anonymous User

May 31, 2023 Source: G2.com
"Convoso Review"
What do you like best about Convoso?

The product is easy to use with a low learning curve.

What do you dislike about Convoso?

Some recordings were corrupted or deleted and could not be retrieved.

What problems is Convoso solving and how is that benefiting you?

Convoso is a tool for call centers to dial, track, and store information for incoming and outbound calls.

Read more
TS

Tara S

May 23, 2023 Source: G2.com
"Convoso"
What do you like best about Convoso?

I like that Convoso is very user friendly and easy to navigate. It has different fields that work great for logging calls.

What do you dislike about Convoso?

As of right now there is nothing I dislike about Convoso

What problems is Convoso solving and how is that benefiting you?

Convoso allows me to handle each call, properly log and add appropriate info, and disposition my call.

Read more

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