ScreenConnect (formerly ConnectWise Control) Reviews

One of the standout features of ConnectWise Control is its comprehensive toolbox for remote support. It allows technicians to troubleshoot, diagnose, and resolve issues efficiently. The software offers a wide array of functionalities, including remote control, file transfer, session recording, live chat, and multi-monitor support, among others. The ability to customize and brand the interface enhances the professional image when interacting with clients.

Initial Learning Curve: While the interface is generally user-friendly, new users might need some time to familiarize themselves with the extensive range of features available. This learning curve could be perceived as a challenge for those seeking quick and immediate implementation.

remote troubleshooting

Easy to connect to clients.

Has a toolbox that you can place your most used software tools in for use on remote computers, which is very configurable.

Connects with clients when other remote control apps can't.

Has multi-monitor feature which is very useful now many clients have multiple monitors.

Support is chat based or email, would prefer telephone support.

We provide remote support for 400 customers. This is our go-to tool for helping them and resolving their issues. It allows 3 simultanious connections, so sometimes it easier to work on computers in the same room using Screenconnect, since in combines all the computers on your main workstation.

A customer calls for support and I can be remoted into their computer in under 90 seconds.

ConnectWise Control includes file transfer capabilities, allowing users to securely transfer files between the local and remote devices. This is useful for sharing necessary documents or software updates during support sessions.

The interface and certain advanced features may take time to become familiar with.

ConnectWise ScreenConnect enables efficient remote support by allowing IT professionals to connect to users' devices securely. Technicians can troubleshoot issues, resolve problems, and perform maintenance tasks without the need for physical presence.

This is a tool our techs use every day, we actually have a remote tool built into our RRM but Screen Connect is so much easier to use our techs wanted to keep it because of all the features that make thier job easier.

The price is starting to climb a bit, its still valuable but if we ever leave it will be because the price just got too high.

ScreenConnect is the primary tool our techs use to handle remote support requests, its quick and easy to establish a remote connection and has the tools and features to allow us to quickly solve user issues and get them back to work.

It's UI is really nice and it makes it easy to search and access machines. Lots of customisation features available to choose from. I like how it is easy to run cmd in elevated role just from SC. You can also communicate seamlessly with users from this tool. Their are different options that you can choose from to install it on a machine. You won't usually have any issues with it but if you do their customer support team is awesome.

Not having ability to run PS scripts from Screenconnect is what I dislike most about it.

It makes it easy for our team to connect to the machines and remote in when we need to help our users remotely. We can find the machines easily without any hassle and the way it gives us options to organise different client sites it awesome. You can also run different tools from it and it also gives us file sharing options that makes it easy to share installers from our local machines.

The tool is very useful and handy in the modern Era of Information Technology. It does not even let you connect remotely on user's machines to troubleshoot, it also allows you to run queries, gather information, and queue things if the client is offline.

Best part is, it allows you to connect through backstage. Which means, you can connect to any machines with admin rights on it and it won't disturb the user at all.

Nothing as such. No cons from me at all.

Saves time to resolve daily issues in our environment.

Fully customizable install client that can be deployed through your app manager to the fleet of devices in moments. You can filter for a specific device not only by the ID but the user name of the current signed on user as well.

Remote CMD doesnt allow you to easily navigate directories on the device (minor dislike).

ConnectWise has provided a very lightweight solution on client devices that enables support to remote access / unattended access on the fly. Previously a user had to consent via quick assist or team viewer and this saves hours every day of walking users through preparation for remote support by allowing techs to jump straight in. Also, updating the software is silent and can be performed to the fleet through the support console in a single click. Pure gold!

I like how there are different levels, for example some require the end user to consent to your control, others can choose not to so It's really nice to have that option. Each time I connect the end user is amazed at how quick I can connect with them not having to do anything.

Only one issue I noticed was sometimes although the agent is on some machines, no prompt comes up and it doesn't allow me to connect even after re-installing, however I'm not sure what causes it, other than nothing else.

Other screen connecting systems I have used always need me to give a code to a user, or have a user give a code to me, this can be very time consuming and sometimes in the end I can't even connect, however with screen connect it is very quick and easy.