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Confluence Reviews

User Rating

4.2/5 (Based on 4,177 Ratings)

Rating Distribution

  • Excellent

    44.3%
  • Very Good

    39.1%
  • Average

    13.5%
  • Poor

    2.2%
  • Terrible

    0.8%

User Sentiments

Easy to Use Interface, Extensive Integrations, Collaboration Features, Comprehensive Knowledge Base

Sluggish Performance, Limited Mobile Functionality, Confusing Navigation, Limited Customization Options

Do You Use Confluence?

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Review Summary

Confluence is a popular knowledge base and documentation platform praised for its ease of use, collaborative editing features, and integration with other Atlassian products, particularly Jira. Users appreciate the ability to create and share knowledge, track project progress, and organize documentation in a centralized location. However, some users find the search function to be lacking, the interface somewhat dated compared to newer tools, and the pricing model for the premium features expensive.

Pros

  • Userfriendly interface simplifies document creation and collaboration.
  • Powerful collaboration features allow multiple users to edit and comment on documents simultaneously.
  • Comprehensive permissions and access controls ensure data security and privacy.
  • Extensive integration options with other Atlassian products and thirdparty apps enhance productivity.

Cons

  • Limited customization options may restrict the ability to tailor the platform to specific needs.
  • Occasional performance issues can hinder user experience and collaboration efficiency.
  • The pricing structure may be complex and costly for some organizations.
  • Steep learning curve for new users may require significant training and support.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

February 4, 2024 Source: G2.com
"Confluence for Small and large companies to keep all the works in one place"
What do you like best about Confluence?

Publishing document, Adding the references to jira etc.

What do you dislike about Confluence?

At the moment I didn't find any dislike.

Recommendations to others considering Confluence:

Ease of use, Ease of documenting the product, Easy to add team members

What problems is Confluence solving and how is that benefiting you?

Ease to document, Adding the team members to access the document. Anyone in the team can change the document etc. Once the document is edited, then it will be highlighted.

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EM

Ebrahim Kashif M

January 23, 2024 Source: G2.com
"Collaborative Space for everyone."
What do you like best about Confluence?

Everyone in the organisation can collaborate in one single space. With Confluence you can eliminate communication gaps. You can add documents, images, videos, and custom Html elements.

What do you dislike about Confluence?

When the count of spaces increases then it lacks the user friendly UI to navigate. A more convenient UI could help navigation to different project and spaces easily.

Recommendations to others considering Confluence:

Use confluence to eliminate Communication gaps and move discussion from emails to confluence to have a better visibility and back tracking medium.

What problems is Confluence solving and how is that benefiting you?

One place solution to store design documents and discussion. Sprint planning and reviews, release planning and timelines. Everything releated to software development is stored in one place for dev, design, PO and testers to collaborate effectively.

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KA

Khaled A

January 11, 2024 Source: G2.com
"Best knowledge base website"
What do you like best about Confluence?

simplicity, you can create and manage a page, made a mistake? editing is easily done and you can also view the previous versions of the page you created once you've edited it.

There are also plugins made for it on Slack to keep people updated on what pages have been created and what pages have been edited.

It is very easily integrated into Slack as well since you only need to contact the bot and have them integrate themselves into your company's profile.

Confluence is used by us at our company every day 24/7 as it is our knowledge base.

What do you dislike about Confluence?

the search function sometimes can be inaccurate.

What problems is Confluence solving and how is that benefiting you?

Confluence benefits us as a company due to limitless pages that we can create containing all the information we need to add, also, it solves the issues of having separate websites for knowledge sources.

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AU

Anonymous User

January 9, 2024 Source: G2.com
"Best knowledgebase basics!"
What do you like best about Confluence?

The thing I love about confluence is the stability of how the service works and the ease of its integration with other services.

What do you dislike about Confluence?

Sometimes the update of the file takes looooong

What problems is Confluence solving and how is that benefiting you?

It serves s internal WIKI for all the projects' documentation.

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MM

Matteo M

January 2, 2024 Source: G2.com
"A simple and powerful place to store and publish the documentation"
What do you like best about Confluence?

The possibility to share notes and work together with other collegues. I also like to add approvals and choose from a predefined set of templates.

What do you dislike about Confluence?

It is not possible to write in two at the same time on the same document. Infact there is a locking mechanism with a history version

What problems is Confluence solving and how is that benefiting you?

It helps us to keep the documentation well structured and indexed. We also use confluence for technical design documentation (with approvals) and for sprint retrospectives.

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AU

Anonymous User

December 31, 2023 Source: G2.com
"All organized documents at one place"
What do you like best about Confluence?

The best thing about the Confluence is we can connect the our documentation table and data with Jira and it will be updated as project progresses.

What do you dislike about Confluence?

I have'nt found any offline version of it, which may be helpfull, if you are working in plane or while travelling.

What problems is Confluence solving and how is that benefiting you?

Instead keeping alot of word document and in multiple location with outdated information, confluence helps us organise our documentation at on place.

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AC

Anu C

December 20, 2023 Source: G2.com
"Critical knowledge hub for my team, for efficient work operations."
What do you like best about Confluence?

Confluence sets no limit to the volume of contents we are able to create as a team.

Secondly, Confluence offers tight security and access controls for our saved content. This is very important to my company, due to the level of sensitive data we have saved on the Confluence platform.

I must also point out that Confluence integrates with a range of the most common applications we use in the course of work. This enables and encourages us to make use of Confluence in conjunction with critical third party tools, to improve productivity and work efficiency.

What do you dislike about Confluence?

The only criticism I could direct at Confluence is that it is not a proper project management tool. However, this criticism isn't valid within the use case of I and my organization, as we have mainly deployed Confluence as a knowledge management platform and integrated it with a standard project management software.

What problems is Confluence solving and how is that benefiting you?

Confluence serves as a centralized knowledge base, on which every team member in my department is able to access critical day to day content, necessary for successful execution of their assigned job duties. Our use of Confluence has simplified remote-based collaboration between members of my organization.

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AU

Anonymous User

December 11, 2023 Source: G2.com
"Best for documentation and knowledge sharing"
What do you like best about Confluence?

Easy to use, necessary for a company to organize its documentation

What do you dislike about Confluence?

It's search index. It's hard to find something unless you know exact title of the page

What problems is Confluence solving and how is that benefiting you?

Documentation in one place, easy to organize by spaces and teams. restriction on pages

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AU

Anonymous User

December 6, 2023 Source: G2.com
"Best workspace ever used"
What do you like best about Confluence?

Able to check out contents like SOP's or company Policies or recent updates. It was easy to create content and update the team mates on confluence.

What do you dislike about Confluence?

while creating new content, it's a little tricky to add few edits . It takes long time to add each edits .

What problems is Confluence solving and how is that benefiting you?

Ease in accessing contents as theres an option on the dashboard of shortcuts, the one which I have already accessed priorly.

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PR

Paresh R

November 22, 2023 Source: G2.com
"Confluence: One place for all your documents"
What do you like best about Confluence?

I like the different templates provided by Confluence to create different types of documents for our products. The clutter-free UI is the main advantage of Confluence.

What do you dislike about Confluence?

Sometimes loading speed becomes too slow.

What problems is Confluence solving and how is that benefiting you?

We have multiple internal products and we keep our knowledge base documents in Confluence. All the product-related documents are kept in a single place for better management.

Read more

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