ChatSupport Reviews

Sometimes I actuallu use G@ to find products. This chatbot is something I sorely needed and OMG it is so simple and so great! I was easily able to install code to my website myself.

Lack of customization for icon and icon position on page

Answering website visitors questions to increase conversions

A facilidade para utilizar a ferramenta e como eles me ajudaram no passo-a-passo na instalação dela em meu site, uma das pontuações que gostaria de fazer também é o menu de visualização que eles disponibilizam de como ficaria o Widget e toda a configuração do Chat support em meu site, achei muito interessante e conseguir configurar tudo sem problemas.

Até o presente momento o que menos me agrada é o próprio Chatsupport que eles utilizam no site deles, toda hora fica encaminhando mensagem para mim e chegando notificação na minha aba do navegador. Fora isso, a integração/ferramenta em si é muito boa.

Quando um Lead entra no meu site e permanece por alguns instantes sem clicar em alguma aba, o próprio Chatsupport inicia uma conversação sozinha, o que permite passar mais credibilidade ao Lead e consequentemente até mesmo um de nossos atendentes conseguir fechar uma venda de imediato diretamente pelo chat. Estou conseguindo fechar mais vendas, os clientes veem que nos preocupamos mais com eles.

It is very helpfull and easy to use.

All options will be there in one page which makes easy to chat with customers.

Easy to get in touch with the customers...

There is no option of calling cx, sometimes cx will ask for call back.

It would be very helpfull if this option is availble in chat support.

Thats it, everything is good.

Chatting with customers in live and providing the support to the customers. It is very easy to answer multiple customers in one time and saved template also very helpfull

This tool enables to directly connect with customer support through text messages ,audio clippings,video clipings and photos.It seems to be more friendly as it directly provides a platform to connect and communicate the information.

It takes a lot of time to connect with the customer representative which makes the user wait for a longer time to get the response. Repeatative scripts responses are also not the expectations of the user.

ChatSupport resolve the things online and there is no need to create any tickets for them and wait for their response.this helps us to save a lot of time and helps to get the issue resolved as soon as possible.

It is helpful to be able to assist customers with their questions or concerns

The waiting between the customer and agent

faster response time the customer can get their questions answered

This application is so ease of use and extremely valuable support team.

Quick and ease way of support we get from team as a Users, worth working on this application,

There's no dislike as such , have been using this application since long time, never faced any trouble. In a way we as a company have saved lot of our time in evaluating the candidates and hiring the best person at the right time.

Livechat in chatsupport have received so many positive uses for us as a company, its very ease of use, user friendly, and more privacy in using the application.

I am really impressed by ChatSupport solution, it really have saved a lot for my company. Their solution has cut my manual time and improved the management time.

No major dislikes, They should work on customer support and UI of the website.

I am really impressed by ChatSupport solution, it really have saved a lot for my company. Their solution has cut my manual time and improved the management time.

Easy to use. Quick response tiome. Interactions that can be tracked.

Longer wait times, significant verification time.

ChatSupport allows me to connect quickly adn get real time solutions for issues. It does not take me off other tasks completely and allows me tp go on with teh day while solving a problem.

Easy to get in touch with the clients as well as customers.

It helps us to resolve the customers queries over the freshchat or the ticket process.

sometimes some queries need to be resolved over the call to get the users issue done.

Online banking and transactions

The best thing about chat support is the ease of use and the responsiveness of the support handling the product

They can add more emojis or GIFs to make the chat box more interactive

It helps questions accross the users and helps in providing fast assistance to others