Chatlio Reviews

When I discovered Chatlio almost 3 years ago, it was a game-changer for me. I hated to have to install "another" third-party software or web-based application to run my LiveChat. But with Chatlio, I was able to onboard my team of 10 support agents that were already on Slack in less than 10 minutes. No need to set up again 10 accounts, or to upload a profile picture, bio, etc... I just log in once with Slack and boom! I was all set. It was love at first sight, and Chatlio never failed us from that moment. I highly recommend this product, it simply has all the features we need.

There is nothing to dislike about Chatlio, it's a great product.

Don't hesitate, they were the first to offer such a product and they are the best at what they are doing.

Provide real-time support to my prospective buyer or existing customer. It helps me build trust.

Chatlio is an excellent livechat support feature. You can easily customize the template, hours of operation and more. Our version of Chatlio is linked to Slack. Slack is how our Chatlio talks to us; it allows everyone in the office the opportunity to read tech support questions to filter who is best suited to answer. We have never had any issues with Chatlio, including no disruptive maintenance. There are multiple subscription levels that allow you to expand your chat resources to more people in the office, and be able to store all conversations in an archive. We only have one site we would need Chatlio for; however, one subscription gives you access to as many sites as necessary.

The integration process with slack can be difficult, especially if you have a small implementation team. Once you have the Chatlio feature, people on the other end have no way of minimizing their chat button. Sometimes our users need to look at information that is covered by the button but overall this is really not an issue.

Chatlio allows us another option besides phone and email for customer support. It gives users a "quick question" option that gives our support team plenty of time to respond. Like I said before, we use Chatlio through Slack. Everyone in our company has the ability to look at the chats coming in, which allows us to answer based on areas of expertise. It reduces the number of phone calls which gives us time to prepare better answers for our clients.

Chatlio opens a new door to all those people or users who have a website with products, this application simple to manage and easy to configure will allow us to see in real time the opinions of new projects and the opinion on the products something I find very innovative for all those companies that have been working with websites, offers high quality chat and settings for you to feel much more comfortable when using the program.

I have no complaints about its use but if I have seen a few complaints regarding what credit cards are, it seems to me that they still do not work very well, but to me personally has never presented me with problems.

I personally would recommend to small and medium businesses to implement this wonderful application in their work because it maintains a high level of communication, in addition to being high quality, has a free trial thing that I have not seen in other applications that are extremely expensive and offer much less than chatlio, so I think that this software is worth much more.

Since I use Chatlio I maintain a high level of communication with partners, colleagues and customers, something that is of paramount importance for the steady growth of the company, thanks to this tool we are always available to communicate with customers and keep ourselves informed about the products.

Chatlio offers a simple display that integrates with slack quite nicely. It allows us to communicated with our customers instantly and provide better service and support to them.

I really can't think of anything that I dislike. I think that it would be nice if there were Pre-qualifying questions that the customer would have to answer before the message was pushed off to us.

We have a lot of traffic that come through our website and having the option to chat directly with a user has been a huge benefit. This is also a lead generating tool.

It integrates with our in office chat system so its easy to use.

So far its been great, haven't had an issue

If you need an easy to use product that allows you to effectively communicate with your customers, look no further than using Chatlio!

Communicating with our customers as soon as they sign up, so all their questions are answered

The settings interface is well organized and comprehensive.

It's a little tough to find the settings you're looking for sometimes because there are so many of them, but that's a good problem to have!

Chat for our website and software service.

Simple to integrate, works amazing.. saw an immediate impact!

Nothing other than I kinda wish I had it a long time ago.

Integrate with rocketchat!

Engagement and quick response from potential new clients.

The fact that it implements with slack.

Would be nice if it could be more customized.

none

More leads generated.

I love the integration features. Formerly we used Hubspot, and found it was a mess. The ability to handle and share conversations in Slack is amazing, and the reason we switched. It's 100% worth the pain and effort to switch from Hubspot Messenger feature. We would love to see Chatlio expand the integration to allow more and varied interactions.

The lower end subscription could use or operators. The 50$/month is a bit steep. At lease for startups.

Would it be possible to watch customers on the site, and based on activity open a call conversation with them directly?

We want to connect with customers as fast as possible. We love the feature that lets us know how long a customer has waited for feedback.

It is easy to integrate, customize and maintain. In addition, we love the fact you can use it through Slack. It has been a time saver and brought great value to our customer service. Outstanding product, affordable, great Support team and brilliant Founder. Hats off to John for his ingenious creation.

There isn't a thing that we dislike about it.

I would most certainly purchase Chatlio at any company I work during my career. It has been extremely helpful to us here.

We are able to trim down the number of phone calls we receive per year and enhance our link sharing and solution process.