Chatdesk Teams Reviews

easy to use, to communicate with and to navigate. User friendly and can use almost everyday. It has a usefull features.

sometimes it's too slow but manageable. Other than that no more issues

It terms of communication, answering of questions and of calls to attend meetings. It is very benificial to those who are working at home.

It is really helpful when it comes to relation building with our customers. Even when away from desk , it helps to respond and make job much easier. The setup of the tool is easy and it gives a back suppot for customer service and sales team.

All is good , but just a little suggestion if tickets handling mechanish can be more autonomous in behaviour it would indeed be helpful to see how many queries are resolved or are in pending state

It saves time by responding to our customer. The User Interface is nice . What else is needed when efficiency is bossted and relationship bond is deeply rooted. Thanks a ton Chatdesk Teams

Chat desk is perfect for my business as they respond to customers while I'm away from social media. It's. Time saver and efficient tool to use. I would recommend this to others.

I really have enjoyed using it and can't find anything I really dislike!!!

It's helpful in having a response sent out to customer even when I'm not at my desk.

The onboarding process took absolutely no additional effort from our team and they are super receptive to feedback.

Offer services that we do not need to use

Our business is incredibly seasonal and so flexible support is an essential

Absolutely love Chatdesk. They've been beyond helpful in handling our customer support tickets, and their team gives great insights and is easy to work with.

Our only comment is that we sometimes see some tickets not being handled in a timeline manner, but it doesn't happen that often. The team is looking into it to avoid this from happening in the future.

With our limited resources, handling all customer support tickets was a struggle. Chatdesk has helped us significantly in resolving them efficiently.

Being able to get ahold of our support team quickly

Sometimes with team changes, tickets can get handled incorrectly, but this doesn't happen a lot.

They support our customers outside of business hours and that's helpful to our ticket load

Indeed an excellent app and user-friendly. Solving the customer queries is just a few seconds. Interaction with social media is also a great feature.

The performance of the application goes down as many customers ask for response. The cost of the product is very high and can minimize a bit.

The product is undoubtedly saving the cost and time required to respond to customers. Also, it is live 365 days and making customers happy. sales got increased

Product is undoubtedly saving cost and ti. A new to support the customer service and get the work done quickly. this also improved our sales and erros.

The documentation of the product is not very user-friendly and needs improvement. cost of the product can be mini minimized

The cost and time required to complete the task are significantly less. Also, the service is non stop that it is working 24/7, which is excellent, and that was possible with human service

Chatdesk Teams provides round-the-clock customer service on social media, email, and chat using trained US-based 'Superfans' who align with the brand's identity. It also handle all aspects of Superfan management, simplifying the workload.

Superfan responses may sometimes be delayed

Chatdesk Teams enhances customer satisfaction, reduces wait times, and boosts productivity, that leads to improved brand reputation, customer loyalty, and business growth.

So easy to set up and use with our teams. I cannot speak highly enough about how smooth the integration process was. Has really elevated our customer experience.

There's really not much that I can say that I dislike right now. There's always a learning curve with new software and this one was easy.

Chatdesk is allowing us to connect with our customers in realtime in a way that we previously have not been able to do. We've seen such an impact on both our CSAT and NPS scores.