Call Box Reviews

Mellisa was responsive to our requests and needs

It took a little longer to get the flow of appointments going than I had anticipated

Call Box set qualified appointments for my sales team.

They customize a multi-channel lead generation program adapted to our culture, process, current technology & data security compliance requirements. This is our first pass at outsourcing this role and we're glad we did!

Training our Callbox team on our value prop and messaging took longer than planned for, but well worth it now.

This is our first attempt to outsource lead generation and we're glad we selected Callbox

Allow time to train, build relationship and integrate as if they are a new hire to your staff.

We are optimizing our benefit consultants time by partnering with a company dedicated to starting a conversation for us they way we would that creates a first impression that represents our company our way.

It helps me with my futures sales. I able able to track my new customers and easy access to old clients.

There is nothing that I dislike about Call Box. I give me east access to my clients and for the me to keep track of my clients information.

Just able to keep track of all my clients information.

It helps me with my futures sales. I able able to track my new customers and easy access to old clients.

There is nothing that I dislike about Call Box. I give me east access to my clients and for the me to keep track of my clients information.

What problems are you solving with the product? What benefits have you realized?

In the past a lot of the staff were saying I called them on my cell phone, now they can enter their cell number in the system, and make the calls. One hurdle down for the management. the staff can no longer say I made X amount of calls to all my customers, their is now report that shows how many of the call were actual Live Conversations with the customers, removing the smoke from the call attempts. Over all the best Phone system interaction with a CRM tool out there..

I really don't have any dislikes... The system gives the staff and management teams the ability to track what and how they are doing.

remove the ability for anyone to change their Phone code and enter another profile.. very annoying for the effective reporting of how may calls the staff are making..

In the Automotive industry getting the sales staff to do their follow up calls with customers is mind blowing, some say it's the car biz.. The system now gives the Management teams the ability to accurately see what the staff is doing and not doing, their are many reports that assist the Dealership with how they are handling the calls, what is being said or not said. How may times did the salesperson actually ask the customer for an appointment .. Century Interactive also will offer training for the staff on phone skills. As most of us know we can't depend on the Sales Managers to sit with a green pea and show him the ropes of what to say and not to say...

In the past a lot of the staff were saying I called them on my cell phone, now they can enter their cell number in the system, and make the calls. One hurdle down for the management. the staff can no longer say I made X amount of calls to all my customers, their is now report that shows how many of the call were actual Live Conversations with the customers, removing the smoke from the call attempts. Over all the best Phone system interaction with a CRM tool out there..

I really don't have any dislikes... The system gives the staff and management teams the ability to track what and how they are doing.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

We have been really happy with Century Interactive. Our company uses their services to service our own clients. We have had issues arise while using the service that have been promptly taken care of. We have even given feedback about issues that they actually used to improve the product. We have been with them for years and will continue to use them because they are a great company. I highly recommend their services.

There have been issues that have come up but they have used our feedback to improve their product. I don;t really have any complaints.

I HIGHLY recommend Century Interactive.

We are able to give call tracking results to our clients and allow our clients to look up their own call tracking results. It has been an invaluable tool to help us keep clients happy and give them feedback on how our own services our working for them. They have reasonable rates for their services. They also allow us to have our company make in the link that customers use so it looks like our company is providing the service. It works seamlessly with our own services and handles many clients.

I love all parts of the Century Interactive service. Works well, easy to user interface, and most of all their customer service is excellent!

Nothing. I havent found a dislike for the service to date.

Do it.

Through Century Interactive, we have been able to find out what and where our call sources are, and thus where to focus our marketing efforts.

I love all parts of the Century Interactive service. Works well, easy to user interface, and most of all their customer service is excellent!

Nothing. I havent found a dislike for the service to date.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

I love the reports available; allows for in depth research on marketing campaigns that can be tricky to track, such as television ads.

The reporting system itself is quite slow and freezes often. I'd also like to be able to delete emove numbers myself rather than going through a customer service agent. Although, the customer service is very impressive. :)

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?