AvidXchange Reviews

the comments section, which helps to document follow up and approval progress. the system is well designed for research, payment history lookup and vendor data analysis. I like the feature of "associated invoices", like big data analysis and it helps to pull out the same vendor all historical bills.

the payment process time currently takes about 3 weeks - we approved and Avidxchange mailed the check to our vendor, which then pass on to USPS. It would be helpful to have a tracking bar or thermometer to see the status like shipping online. that would be very helpful and if vendor can login and track where their checks are, we can save time.

vendor invoices payments processing. great tool to run reports. We like the video library - it would be helpful to have more webinars and training programs (no charge)

I love how easy it is to find an invoice and all the history about it when researching. The workflows are great.

Some of the reports could be inproved and also the indexing is not as great as it could be. We find large errors sometimes.

The approval process.

Works great and efficient, great way to keep track of invoices and approvals!

I have no dislikes for Avid exchange, I am extremely happy with it!

Invoices getting lost and unpaid

I like the efficiency of having invoices indexed, going paperless and Avidpay. Their customer support service is great. They are fast in answering questions and fixing any issues.

The new AvidCaputure module is not indexing many invoices. Issues with their website not loading.

Indexing invoices and going paperless

Love the ability to check the status of invoices.

Bugs on Avid cause the site to crash a lot.

Bugs

It is easily readable for all of the information on the screen. You can see the header information, the actual billing information and the pricing all in separate windows.

I believe some form fields need to be filled out prior to others some times when you are trying to code/upload an invoice. If you put in a vendor, before a property for example, sometimes it wont let you add the property because the vendor you have selected is not "linked" (it seems) to the property.

It makes keeping track of invoicing much easier and saves us a lot of time with coding and uploading invoices as it does both of those tasks fairly well. The indexing could be a bit better.

Avid is easy to use! I am responsible for educating new Avid approvers on how to use AvidXchange, and the system is very streamlined, secure, and simple for new users to learn.

I would like to know where invoices are emailed from, Avid took this information away, and I would love for them to bring this back on the invoice history. Additionally, for administors, we NEED to be able to restart a workflow after a final approval, and before a batch. Finally, it would be nice to be able to void a payment the day a payment is processed, if I am processing payments after 3pm, we should be able to process a void, without a stop payment fee. Thank you!

Avid saves me so much time with the automated approval notifications and streamlined payments. Thank you!

One of my favorite features about AVID os how you can track invoices with ease and leave a comment for the correct person to review. I like to be able to reach out to the correct person from the application itself.

It lags sometimes as well as freezes. Not being able to process your invoices because it gives you a frequent Red error messgase of "oops error" and then you have to wait to see if it fixes later on in the day.

AVID is allowing invoices to be proccessed by anyone not just accoutantns or AP processors, even people in Maketing can go in and process without diffficulty.

We love that the system stores our files.

It has automated our approval process and digitized the files we were originally having to store onsite.

Returned/reissued payments are a bit difficult to reconcile.

The new Capture system seems more cumbersome than the old one.

Some vendors dislike or are confused by the payment methods available.

AP record storage-reduced amount of records onsite from 10 boxes per year to 2 of reports and manual checks/bank drafts not entered in Avid.

Helped with processing invoices on time-invoices do not get misplaced or forgotten as easily.

more Efficient way to do A/P without sending invoices interdepartmental

checking for duplicate loaded invoices need training

quickly paying invoices