Aspect CXP Pro Reviews

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Application Import from tools like Visio would be a very nice feature and Application structure view isn't available.

In order To make the most of omni-channel utilization , the requirements for interfacing CXP Pro with USSD Gateways/SMSC etc... must have defined first.

We easily build Menu Based applications supporting text channel and help achieve "Reduce Time to market" business objective.

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments are easier as you only have to develop once and then can deploy across multiple platforms. Commander functionality provides realtime statistics, and logs. BUI functionality also provides ends users the ability to update parts of the applications real-time.

The product has worked well for us with no dislikes noted

We build complex self-service applications with CXP, with a reduced development cycle and higher re-use. Additionally, the Analyzer reporting allows technical and business users insight into the application performance. We mostly used for IVR and USSD text channels with high rate reliability.

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments are easier as you only have to develop once and then can deploy across multiple platforms. BUI functionality also provides ends users the ability to update parts of the applications real-time.

As new versions of Aspect CXP Pro have been released certain key features have been removed with no added replacement.

Aspect CXP Pro provides multi channel solutions and has technical support available 24/7

Provides improved customer experience as solutions can be deployed across multiple channels and Business users are able to easily make real-time changes

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools. Additionally, this application logic can now be shared across multiple channels, in particular messaging applications (SMS and social media).

The object-oriented nature of the tool lends itself well to re-use, but more visual views of the application would be helpful.

Great product for both Cloud and On-Premise. Many other tools seem simpler, but when it comes to building real world applications they require significant external work. CXP supports these needs.

We build complex self-service applications with CXP, with a reduced development cycle and higher re-use. Additionally, the Analyzer reporting allows technical and business users insight into the application performance.

The IDE (Integrated Development Environment) provides an easy to learn toolkit for new development resources to add value soon when they join my company. The addition of the business user interface allows you to push a lot of the configuration, options to the business user and reduce the dependence on IT support. The ability to re-use code developed for one channel to another provides a consistent self-service experience across all channels.

I would like to see support for open source BI tools like JasperReport

Expand Aspect CXP Pro to all channels and do not use the application for only voice

Aspect CXP provides a single platform on which we developed self-service applications across multiple channels - phone, SMS/text, and mobile. We have reduced our development time by 30-40% after establishing the base solution in CXP Pro. The benefit includes cost savings but more importantly speed to market on new functionality.

Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them across a variety of channels (voice, text, web, and video) and even to a large array of languages. Very powerful!

The CXP Developer interface is easy to use. The Eclipse IDE was an easy transition. Coding is drag & drop, which takes a little getting used to. You'll be a pro in no time. It integrates with Java and can connect to DBs and web svcs. It has speech recognition and text-to-speech capabilities, but also supports integration with speech providers like Nuance. It has its own tester and debugger capable of voice, web, and mobile phone simulations. We have it deployed to a clustered environment, spanned across multiple data centers for high availability. Very solid!

Companies everywhere are struggling to establish their interactive presence, quickly and efficiently. Many are approaching this tactically; buying one channel at a time until their pocketbooks runs dry. Not a good idea. How is the best way to handle this? Think strategically. What if you could produce it once, and just deliver it everywhere, even to multiple languages? This is what makes CXP a powerful solution. CXP is all about laying a solid foundation that is flexible enough to deliver almost anywhere.

I prefer the Aspect CXP Developer IDE over the Web Developer. In my opinion, the Web Developer isn't quite as powerful as the Eclipse IDE.

Make sure your business customers understand the omni-channel capabilities. CXP can do so much more than just IVRs.

Connecting our Customers to the Services they need...easily and universally.

WE DIDNT KNOW HOW TO CONVERGED CHATBOT WITH OUR CALLCENTER IN A AFFORDABLE COST SO WE LOOK FOR SOME SOLUTIONS AND WE FOUND ASPECT

THE EASY WAY TO MANAGEMENT THE TOOL AND ALSO THE SCALABLE SOLUTION

HONESTLY I DONT FIND ANY THING THAT I DISLIKE BESIDE THE PRICE

YOU HAVE TO DOUBLE CHECK TE NETWORK AND PERSONAL REQUIREMENT TO MEET THE FINAL GOAL

The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels.

So far I have not heard of any dislikes using this system.

Using multiple communication channels.

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work around.

It is a tool built by developers for developers at it's core. This means a lot of ways to accomplish a task, so for less experienced folks some guidance can be needed to achieve best practices vs. this works.

We implement solutions to business problems across a wide range of industries. The unifying factor is that CXP allows us to reduce the effort our customer's customers need to expend to interact. This may be through well designed IVR, but more and more it involves letting the customer start in or transition to a text based channel or disposable mobile site. The smart phone combined with CXP has really opened up a world of possibilities in letting customers self service and when needed get live assistance.

I really liked how clear the calls come through

I do not like the lagging, and slowness.

The ability to view screens.