ALVAO Service Desk Reviews

Alvao helped us to set up the key procesess for IT, HR, management and facility. Also the full transparency is helping us to make better decisions and report measurable ouputs.

Exporting tickets to pdf could by better.

Creating central point of contact for whole organizations and automating procesess.

Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets.

We are in a highly regulated industry, so we can't use the system to its full extent.

Reduce manual processes and tasks and automate key processes that take too much of my team's time.

Clear, fast, workflow all in one place

I cannot assess, lacking personal experience.

First support for user process automation

I really like the interface, which resembles Outlook. The controls are intuitive. As a helpdesk worker, I find this environment user-friendly and easy to navigate, allowing me to guide applicants who struggle with new technologies.

I have encountered errors sporadically, but they were always minor and were resolved either with a subsequent update or after consulting with a consultant.

digitization of the process

Easy of use and integration with MS Entra ID - fast provisioning. Fast implementation for new service catalogues.

Creation of custom forms sometimes little bit complicated, docummentation necessary.

It helps to have data about amount and type of requests. In combination with AM it helps to identify correlations with users and devices and to better understand most common issues.

The best part about the servise desk is the customization possibilitie. We customize the system.to our specific needs from worflow, forms to UI parts. This makes it easy to adopt the system beyond IT to HR facilities and management.

Nothing so far. Maybe some reporting capabilities could be more easily to customize.

The system solved the issues with transparenty and helped us to automate wide range of manual procesech.

It is very easy to administrate. Feedback from users is positive. We are adding more departments, because it makes digitalization of procesess very easy and fast.

In some parts there are fewer options than I would expect, but it doesnt influence overall expirience.

Digitalization of processes

An easy to use environment with features.

Great support from Alvao.

Web interface.

Based on my current experience with Alvao, I can't pinpoint anything I dislike about it.

- fast and clear web interface

- easy and user friendly operation

- unintuitive working with filters

- system messages cannot be sufficiently configured

Easy to use tool for me (user) to submit any ticket or any problem I have. The IT support got better at resolving our problems much faster and I know the status of the ticket or if anyone is working on it. We can also access articles that help us to solve many issues on our own thanks to extensive internal workshops that our IT organized when we started with Alvao.

Intuitive for submitting a ticket either from a self-service portal, phone or a service catalogue.

I don't need to think of whom to contact - I can simply submit a ticket through selected services and it goes automatically to a given department/person.

We use ALVAO across company every day for onboarding and offboarding employees and other HR process, marketing department, fleet and facilities management.