Alemba Service Manager Reviews

User Rating

4.2/5 (Based on 64 Ratings)

Rating Distribution

Excellent
34.4%
Very Good
54.7%
Average
9.4%
Poor
0%
Terrible
1.6%

User Sentiments

ITIL Compliance, Customizable Dashboard, Detailed Reporting, Seamless Active Directory Integration

Lack of AI Integration, Occasional Performance Issues, Limited Modern Features, Outdated User Interface

Do You Use Alemba Service Manager?

Write a Review

Review Summary

Users praise Alemba Service Manager, particularly its vFire platform, for its ease of use, cost-effectiveness, and ability to manage IT services, including ticketing, change management, and asset inventory. The platform's dashboard and customizable reporting features are highlighted. However, some users note that while flexible, the platform can be confusing for complex deployments and lacks modern features like AI integration. Concerns regarding performance and compatibility issues with certain operating systems are also mentioned. Overall, Alemba Service Manager is viewed as a solid solution for basic IT service management tasks, particularly for organizations seeking cost-effective solutions.

Pros

It easily manages large amounts of virtual machines without feeling overwhelming.
Provides an enduser friendly interface for dashboard view and exports reports to Excel.
Integrates seamlessly with Active Directory and offers detailed user information.

Cons

Lacks modern features like AI integration and knowledge base integration.
The web interface can be sluggish and may require a reboot to fix issues.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

rajeev t

December 28, 2018 Source: G2.com

Simple, Realistic, Ease of Use and Cost effective IT Service Management tool.

What do you like best about Alemba Service Manager?

The best thing about vFire is the dashboard view and time stamp on the service request.

What do you dislike about Alemba Service Manager?

Dashboard view offers great customization options, upto 15 types of columns can be added in a regular view.

Recommendations to others considering Alemba Service Manager?

Reports are exported in excel, they look nice and sorted.

What problems is Alemba Service Manager solving and how is that benefiting you?

The integration of the users information with on premise Active Directory is really good and shows a lot of detailed information.

Nishant A

November 13, 2018 Source: G2.com

Vfire is an enterprise service management application with ease of use

What do you like best about Alemba Service Manager?

I am using vFire Core version 9.6 for incident management and handling service request. It gives me easy reports on the desired formats.

What do you dislike about Alemba Service Manager?

Also , I like the dashboard view.

Recommendations to others considering Alemba Service Manager?

There is nothing to dislike except some sluggish performance while using the web interface

What problems is Alemba Service Manager solving and how is that benefiting you?

If you're looking out of ITSM tools, take a look at Vfire modern versions.

Steven W

November 10, 2018 Source: G2.com

Excellent Program

What do you like best about Alemba Service Manager?

Loved being able to control everything from my desktop instead of removing into the server and having to go through there.

What do you dislike about Alemba Service Manager?

There was nothing I disliked about this program.

What problems is Alemba Service Manager solving and how is that benefiting you?

The ease of using virtualized servers from my desk at work.

Verified User in Information Technology and Services

May 18, 2018 Source: G2.com

VMware Service Manager for IT service provider to provide application support

What do you like best about Alemba Service Manager?

VMware Service Manager manages large amounts of virtual machines without feeling overwhelmed. Each VM tree is available and simple to navigate.I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change management etc are easy to setup up out of the box.This tool is just a great solution for cloud environments

What do you dislike about Alemba Service Manager?

One thing I didn't like VMware is slow to respond when executing scripts (or automated processes) it kind of makes you think that nothing is happening. A little more visual indicators would be nice to see to let you know that something is going on.Configuring a Virtual machine and the time it takes to configure is very long

Recommendations to others considering Alemba Service Manager?

VMware is a great option to assist in everyday needs when accessing remotely.Use it if you have to handle big data technologies.

What problems is Alemba Service Manager solving and how is that benefiting you?

Managing Cloud-based IT services of our organization. VMware service manager has a way of simplifying my every day duties and the downloading of different VMware suites and products.It allows us quick easy way to distribute work among team and pass to other teams when needed.

Schqueatta J

May 2, 2018 Source: G2.com

VMWare

What do you like best about Alemba Service Manager?

I like how easy it is to use the application. It's very user friendly and easy to set up. I was able to remote in anywhere I had an internet connection which made working from home more convenient. I was always able to get work done anywhere at anytime.

What do you dislike about Alemba Service Manager?

There were no way to calculate depreciation. I've found some software that does and this is not a product that does. Sometimes, when the system was down, it made it hard to get anything done. If you're not able to access the remote desktop there is no workaround to work.

Recommendations to others considering Alemba Service Manager?

Quicker responses when the system crashes and work at home agents aren't able to log in and do work.

What problems is Alemba Service Manager solving and how is that benefiting you?

It integrates with the current product we already use to manage trends in the data we sale.

Ashok K

January 8, 2018 Source: G2.com

Best software available to maintain virtual machines

What do you like best about Alemba Service Manager?

.Best software available to maintain virtual machines

What do you dislike about Alemba Service Manager?

There is nothing much I dislike in this software

What problems is Alemba Service Manager solving and how is that benefiting you?

Maintenance of virtual machines

Verified User in Retail

January 2, 2018 Source: G2.com

Great program! Easy to use!

What do you like best about Alemba Service Manager?

I love the ability to use the program as a telecommuter. It gives our company to hire many agents that work from home. Without having to worry about having open office space or not enough.

What do you dislike about Alemba Service Manager?

Sometimes it times out and freezes, but many programs do the same thing. It has been known to completely reset a desktop, however, that has rarely happened.

Recommendations to others considering Alemba Service Manager?

This program is well worth the time and effort that a company can take actions in training employees to use. It broadens the working environment and locations that an employee can work from.

What problems is Alemba Service Manager solving and how is that benefiting you?

It gives us the opportunity to work from home and not have to worry about traffic or having to work around weather conditions.

Verified User in Defense & Space

October 24, 2017 Source: G2.com

Robust and highly customizable.

What do you like best about Alemba Service Manager?

My company has been using VSM for a few years now. We have been able to integrate a tremendous amount of our day-to-day processes into the tool.

What do you dislike about Alemba Service Manager?

The user interface isn’t quite the easiest to use, initially, but becomes easier in time.

What problems is Alemba Service Manager solving and how is that benefiting you?

We have streamlined many of our corporate processes by using the tool. Many of our repetitive tasks have been integrated into the tool which save time and have cut costs tremendously.

Verified User in Mechanical or Industrial Engineering

October 5, 2017 Source: G2.com

A Great Administrative Tool

What do you like best about Alemba Service Manager?

Ability to manage multiple environments in a single window

What do you dislike about Alemba Service Manager?

Monitoring is missing. We need some better monitoring and reporting capability

What problems is Alemba Service Manager solving and how is that benefiting you?

Ability to snapshot a existing terminal and create a new terminal

Verified User in Automotive

October 3, 2017 Source: G2.com

Cloud-based IT services of our organization Best Service Manager

What do you like best about Alemba Service Manager?

Service Manager enables IT to deliver and manage physical, virtual, and Cloud-based IT services in a standardized and scalable way.

What do you dislike about Alemba Service Manager?

there is nothing that I dislike about VMware Service Manager

Recommendations to others considering Alemba Service Manager?

go for it!!

What problems is Alemba Service Manager solving and how is that benefiting you?

Managing

Alemba Service Manager Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Alemba Service Manager?

Review Summary

Pros

Cons

rajeev t

Nishant A

Steven W

Verified User in Information Technology and Services

Schqueatta J

Ashok K

Verified User in Retail

Verified User in Defense & Space

Verified User in Mechanical or Industrial Engineering

Verified User in Automotive

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers