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Call Center Software

3.4 89 user ratings

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Overview

Description Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $30.00. Offers Custom plan.
SaaSworthy Awards # 3 Most Worthy # 2 Fastest Growing # 3 Fastest Growing # 8 Most Popular

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
3.4/5 89 user ratings
4.2/5 1,579 user ratings
Rating Distribution
  • Excellent

    5.6%
  • Very Good

    47.2%
  • Average

    31.5%
  • Poor

    15.7%
  • Terrible

    0%
  • Excellent

    67%
  • Very Good

    15.2%
  • Average

    4%
  • Poor

    2%
  • Terrible

    11.8%
User Sentiments
    Not Available

    User-Friendly Interface, Extensive Integrations, Reliable Call Recording, Mobile App Accessibility

    Inconsistent Call Quality, Mobile App Bugs, Limited SMS/MMS Functionality, Inflexible Billing Policies

Review Summary
Not Available

Aircall users appreciate its user-friendly interface, ease of use, and call quality. They also value its features such as call recording, call analytics, and integrations with other business tools. However, some users have reported occasional technical issues and a lack of advanced features. Overall, Aircall is a reliable and user-friendly cloud-based phone system that offers a wide range of features for businesses of all sizes.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $30.00. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Lite Free

Partner Edition $9.00 $9.00 per user / month

Team $19.00 $19.00 per user / month

Professional $49.00 $49.00 per user / month

Enterprise $89.00 $89.00 per user / month

Essentials $30.00 $30.00 per user / month

Professional $50.00 $50.00 per user / month

Custom Custom

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Voice channels
+ 1 More
Activity Feed
+ 2 More
Videos Video Thumbnail Video Thumbnail
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Vendor information

Company Details Located in: San Francisco, California Located in: New York, New York Founded in: 2014
Contact Details

888-670-4887

https://www.zendesk.com/talk/

+1 888-240-6923

https://aircall.io/

Social Media Handles

Not available

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