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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more | CX Genie transforms customer support with its AI-powered platform, designed to boost engagement and satisfaction effortlessly. Delivering instant, personalized responses across multiple channels, ensures customers feel valued while your business operates around the clock. By automating routine tasks like ticket management and providing real-time AI recommendations, CX Genie streamlines workflows cuts response times, and drives productivity. With scalable AI capabilities, businesses can grow their support operations without sacrificing speed or reliability. Its centralized platform consolidates tools into one easy-to-use solution, tailored to meet unique needs. Reduced support costs, happier customers, and more time to focus on growth and complex challenges. CX Genie empowers companies to deliver exceptional service, improve efficiency, and achieve customer support excellence all while simplifying processes and driving revenue. Read more |
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| SW Score & Breakdown |
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Total Features |
8 Features
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5 Features
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| Common Features for All |
Ad hoc Analysis
Ad hoc Query
Ad hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Strategic Planning
Trend Indicators
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Ad hoc Analysis
Ad hoc Query
Ad hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Strategic Planning
Trend Indicators
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| User Rating |
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| Rating Distribution |
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Not Available
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month |
Basic Free Premium $12.58 $14.99 per month Pro $20.99 $24.99 per month Enterprise Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 1 More
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| Videos |
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+ 2 More
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| Company Details | Located in: San Francisco, CA - 94103 | Located in: Singapore, Singapore |
| Contact Details |
888-670-4887 |
Not available |
| Social Media Handles |
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