Yellowfin vs CX Genie Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Yellowfin

Business Intelligence Software

4.3 238 user ratings

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CX Genie

Business Intelligence Software

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Overview

Description	Yellowfin is a BI and data analytics solution that enables you to harness the power of the data that you are already collecting to discover and share insights, as well as make better decisions in a faster. The Yellowfin Dashboards – which are powered by Assisted Insights – give you an overview of all that is going on and allows you to understand this data. Then there is Yellowfin Signals, which automatically provides you with a notification as changes happen. There there is Yellowfin Stories, which helps complete the loop, by providing a context and narrative to what has happened. You can then share this with other people within and outside of your organization to enable you to take a truly data-driven approach to decision making. With Yellowfin Prepare Data, you can prepare data to prepare to your data analysts, while Yellowfin Analyze Data, allows you to analyze data so you can discover data and patterns that you can use to take actions that will help towards your revenue. Read more	CX Genie transforms customer support with its AI-powered platform, designed to boost engagement and satisfaction effortlessly. Delivering instant, personalized responses across multiple channels, ensures customers feel valued while your business operates around the clock. By automating routine tasks like ticket management and providing real-time AI recommendations, CX Genie streamlines workflows cuts response times, and drives productivity. With scalable AI capabilities, businesses can grow their support operations without sacrificing speed or reliability. Its centralized platform consolidates tools into one easy-to-use solution, tailored to meet unique needs. Reduced support costs, happier customers, and more time to focus on growth and complex challenges. CX Genie empowers companies to deliver exceptional service, improve efficiency, and achieve customer support excellence all while simplifying processes and driving revenue. Read more
Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $12.58. Offers Free-forever and Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 85% Momentum 65% Popularity 85%	77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 82% Reviews 60% Momentum 63% Popularity 68%
SaaSworthy Awards	# 9 Fastest Growing # 10 Most Popular	Not Available

Features

Total Features	9 Features	5 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 6 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 2 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 238 user ratings	Not Available
Rating Distribution	Excellent 53.4% Very Good 33.2% Average 4.6% Poor 7.6% Terrible 1.3%	Not Available
User Sentiments	Easy to Use Reporting, Extensive Customization Options, Seamless Data Integrations, Excellent Customer Support Performance Issues with Large Datasets, Steep Learning Curve for New Users, Limited UI Customization Options, Complex Upgrade Processes	Not Available
Review Summary	Yellowfin is a business intelligence (BI) platform lauded for its user-friendliness and data visualization capabilities. Reviewers across various platforms consistently praise its intuitive interface, customizable dashboards, and ability to generate impactful insights from complex data. Additionally, its robust reporting features, including interactive reports and storytelling capabilities, are highly regarded. However, some users have expressed concerns about its pricing and occasional performance issues. Overall, Yellowfin is a well-received BI solution that empowers businesses to make data-driven decisions with ease.	Not Available
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $12.58. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Yellowfin Custom Enterprise Analytics Custom Embedded Analytics Plus Custom	Basic Free Premium $12.58 $14.99 per month Pro $20.99 $24.99 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

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