Xtraction vs CX Genie Comparison

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Xtraction

Business Intelligence Software

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CX Genie

Business Intelligence Software

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Overview

Description

If user were looking for a way to consolidate data from multiple sources and tools, Xtraction may be a good option for user. With pre-built connectors for many popular IT tools, it can be quick and easy to get started. The visualizations and dashboards make it easy to spot trends and identify risks, so can make decisions quickly. Read more

CX Genie transforms customer support with its AI-powered platform, designed to boost engagement and satisfaction effortlessly. Delivering instant, personalized responses across multiple channels, ensures customers feel valued while your business operates around the clock. By automating routine tasks like ticket management and providing real-time AI recommendations, CX Genie streamlines workflows cuts response times, and drives productivity. With scalable AI capabilities, businesses can grow their support operations without sacrificing speed or reliability. Its centralized platform consolidates tools into one easy-to-use solution, tailored to meet unique needs. Reduced support costs, happier customers, and more time to focus on growth and complex challenges. CX Genie empowers companies to deliver exceptional service, improve efficiency, and achieve customer support excellence all while simplifying processes and driving revenue. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Available
Starts at $12.58. Offers Free-forever and Custom plan.

SW Score & Breakdown

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%
Reviews

60%
Momentum

62%
Popularity

65%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

60%
Momentum

63%
Popularity

68%

Features

Total Features	3 Features	5 Features
Common Features for All	Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.	Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 2 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	NA	Available

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $12.58. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Xtraction Custom	Basic Free Premium $12.58 $14.99 per month Pro $20.99 $24.99 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

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