XCALLY vs Zendesk Talk Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

XCALLY

Call Center Software

4.9 86 user ratings

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Zendesk Talk

Call Center Software

3.4 89 user ratings

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Overview

Description	It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues. Read more	Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more
Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $9.00. Offers Free-forever plan.
SW Score & Breakdown	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 73% Momentum 62% Popularity 81%
SaaSworthy Awards	Not Available	# 3 Most Worthy # 2 Fastest Growing

Features

Total Features	9 Features	10 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 6 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android	SaaS/Web/Cloud Mobile - Android
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.9/5 86 user ratings	3.4/5 89 user ratings
Rating Distribution	Excellent 88.4% Very Good 8.1% Average 3.5% Poor 0% Terrible 0%	Excellent 5.6% Very Good 47.2% Average 31.5% Poor 15.7% Terrible 0%
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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $9.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Plus Custom Omni-Gold Custom Dialer-Gold Custom Ultimate Custom	Lite Free Partner Edition $9.00 $9.00 per user / month Team $19.00 $19.00 per user / month Professional $49.00 $49.00 per user / month Enterprise $89.00 $89.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Call Center Studio 4.8 130 ratings XCALLY Vs Call Center Studio HoduCC 4.8 20 ratings XCALLY Vs HoduCC TelebuHub XCALLY Vs TelebuHub Aircall 4.2 1,579 ratings XCALLY Vs Aircall Calabrio One 4.3 404 ratings XCALLY Vs Calabrio One	TalkDesk 4.4 6,130 ratings Zendesk Talk Vs TalkDesk Call Center Studio 4.8 130 ratings Zendesk Talk Vs Call Center Studio Aircall 4.2 1,579 ratings Zendesk Talk Vs Aircall Freshdesk Contact Center (Formerly Freshcaller) 4.4 167 ratings Zendesk Talk Vs Freshdesk Contact Center (Formerly Freshcaller) Zendesk Chat 4.5 432 ratings Zendesk Talk Vs Zendesk Chat
	View All XCALLY Alternatives	View All Zendesk Talk Alternatives