Wowdesk vs Salesforce Service Cloud Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wowdesk

Help Desk Software

4.7 10 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Service Cloud

Help Desk Software

4.7 25 user ratings

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Overview

Description	WowDesk is a customer support platform that allows small to large businesses to collect customer requests from multiple channels on a single platform. It lets enterprises to manage delivery service across numerous industries with specific modules to manage clients, agents, managers, subject matter experts, administrators, and external entities. Wowdesk's advanced workflow engine captures, tracks, and effectively handles service requests, as well as speeds the resolution process. Management of complaints, knowledge base, facilities, cases, and ticketing are all key components of WowDesk. Its self-service portals enable companies to engage with customers and manage relationships via email, chat, phone, and social media. It also has an upgradable platform that allows agents to work with subject matter experts and administrators to define and automate structural rules based on business needs. WowDesk allows organizations to grant limited access to suppliers, auditors, and third-party vendors while also streamlining customer service operations. WowDesk is available for on-premise or cloud deployment. Phone, email, and Skype are all options for contacting support. Read more	Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. Read more
Pricing Options	Free Trial Available Starts at $6.00. Offers Free-forever plan.	Free Trial Available Starts at $25.0.
SW Score & Breakdown	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 68% Momentum 64% Popularity 74%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 95% Momentum 64% Popularity 64%
SaaSworthy Awards	# 14 Fastest Growing	# 1 Fastest Growing # 19 Most Popular

Features

Total Features	18 Features	19 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Concurrent Calling Allows to place more calls simultaneously without reducing call quality. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Concurrent Calling Allows to place more calls simultaneously without reducing call quality. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 14 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 10 user ratings	4.7/5 25 user ratings
Rating Distribution	Excellent 80% Very Good 10% Average 10% Poor 0% Terrible 0%	Excellent 68% Very Good 32% Average 0% Poor 0% Terrible 0%
Review Summary	Not Available	User reviews of Salesforce Service Cloud express overwhelmingly positive sentiments, highlighting its effectiveness in enhancing customer service, improving organization, and streamlining business processes. Users praise the platform's ease of use, customizable features, and robust reporting capabilities. Common positive mentions include the user-friendly customer portal, comprehensive engagement with clients, and efficient handling of tickets and events. However, some users noted challenges with the learning curve for complex features, slow loading times, and occasional glitches. Overall, Salesforce Service Cloud is viewed as a powerful tool for enhancing customer interactions and increasing productivity.
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Pricing

Pricing Options	Free Trial Available Starts at $6.00. Offers Free-forever plan.	Free Trial Available Starts at $25.0.
Pricing Plans Monthly Plans Annual Plans	Free Free Starter $6.00 $6.00 per user / month Professional $30.00 $30.00 per user / month Enterprise $60.00 $60.00 per user / month	Starter Suite $25.00 $25.00 per user / month Pro Suite $100.00 $100.00 per user / month Enterprise $165.00 $165.00 per user / month Unlimited $330.00 $330.00 per user / month Einstein 1 Service $500.00 $500.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	ReadyDesk 2.7 3 ratings Wowdesk Vs ReadyDesk AzureDesk 4.6 76 ratings BoldDesk 4.7 43 ratings UseDesk 5 4 ratings Wowdesk Vs UseDesk HelpDesk 4.4 50 ratings Wowdesk Vs HelpDesk	HelpDesk 4.4 50 ratings Salesforce Service Cloud Vs HelpDesk BoldDesk 4.7 43 ratings AzureDesk 4.6 76 ratings Freshdesk 4.7 47 ratings Salesforce Service Cloud Vs Freshdesk eDesk 4.1 20 ratings
	View All Wowdesk Alternatives	View All Salesforce Service Cloud Alternatives