RingCentral Office |
| Description | Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software. Read more | The 8x8 X Series is a cloud-based communication platform that enables businesses of all sizes to communicate via text messaging, audio calls, and video conferencing. Employees can use the team messaging module to build project-specific public and private chat rooms to share files, keep track of conversations, and hold meetings, among other things. Supervisors can use the operator switchboard to record conversations and barge or whisper during sales calls with the 8x8 X Series. To collaborate on projects, team members can use the video conferencing tool's screen sharing and remote desktop control capabilities. Additionally, the voicemail to email feature allows employees to get emails with voicemail transcripts and audio samples. The 8x8 X Series integrates with a variety of third-party applications, including Zendesk, NetSuite, and Dynamics. It also offers mobile apps for iOS and Android, allowing staff to oversee operations from anywhere. Pricing is accessible upon request, and customer service is available by phone, email, documentation, and live chat. Read more |
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Seamless Salesforce Integration, Reliable Call Quality, Customizable Call Routing, Comprehensive Reporting Outdated Interface, Confusing Admin Portal, Limited VBC Integration, Occasional Technical Issues |
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| Review Summary |
Users generally view Vonage Contact Center (formerly New Voice Media) as a robust, reliable solution for managing inbound and outbound calls, particularly in conjunction with Salesforce. They praise its ease of use, seamless Salesforce integration, and the ability to customize call flows. However, some users highlight limitations, including a dated user interface, clunky call architecture, and occasional technical issues. While customer support is widely commended, concerns regarding reporting capabilities and slow dialers are also raised. Overall, the platform offers valuable features, but users acknowledge a need for ongoing improvements and a more intuitive user experience. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Express Custom Essentials Custom Select Custom Premium Custom |
Small Business phone system $12.00 $12.00 per user / month X2 $24.00 $24.00 per user / month X4 $44.00 $44.00 per user / month |
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| Company Details | Located in: Holmdel, New Jersey | Located in: Campbell, California |
| Contact Details |
+1 844-324-0340 |
+1-855-524-0687 |
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