Vicodo vs Zoho SalesIQ Comparison

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Vicodo

Live Chat Software

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho SalesIQ

Live Chat Software

4.5 406 user ratings

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Overview

Description	Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. Read more	Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels. Read more
Pricing Options	Free Trial Available Starts at $14.14. Offers Custom plan.	Free Trial Available Starts at $7.00. Offers Free-forever plan.
SW Score & Breakdown	80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 87% Reviews 60% Momentum 62% Popularity 65%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 83% Momentum 60% Popularity 70%
SaaSworthy Awards	Not Available	# 8 Highly Rated

Features

Total Features	6 Features	8 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	Not Available	4.5/5 406 user ratings
Rating Distribution	Not Available	Excellent 64.5% Very Good 24.9% Average 7.6% Poor 1.7% Terrible 1.2%
User Sentiments	Not Available	Live Visitor Tracking, Extensive Integrations, Easy to use Interface, Affordable Pricing Inaccurate Data, Mobile App Issues, Chatbot Configuration Difficulties, Limited Customization Options
Review Summary	Not Available	Zoho SalesIQ, a customer support software, generally garners positive feedback from users. Reviewers highlight features like user-friendly interface, efficient live chat, and effective lead generation capabilities as major strengths. Users also appreciate its customization options and integration with other Zoho products. However, some users mention occasional technical glitches and limited reporting capabilities as areas for improvement. Overall, Zoho SalesIQ is praised for its ease of use, robust features, and ability to enhance customer engagement.
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Pricing

Pricing Options	Free Trial Available Starts at $14.14. Offers Custom plan.	Free Trial Available Starts at $7.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Startup $14.14 $14.14 per month Advanced $56.54 $56.54 per user / month Enterprise Custom	Free Free Basic $7.00 $10.00 per user / month Professional $12.75 $17.00 per month Enterprise $20.00 $25.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Let's Connect 5 9 ratings LiveChat 4.5 1,736 ratings Vicodo Vs LiveChat txt.me 4 3 ratings LinkedChat 4.5 56 ratings Vicodo Vs LinkedChat MyLiveChat 3.5 15 ratings Vicodo Vs MyLiveChat	LiveChat 4.5 1,736 ratings Zoho SalesIQ Vs LiveChat Smartchat Zoho SalesIQ Vs Smartchat ClickDesk 4.1 120 ratings Intercom 4.5 3,861 ratings Zoho SalesIQ Vs Intercom Let's Connect 5 9 ratings
	View All Vicodo Alternatives	View All Zoho SalesIQ Alternatives