Five9 |
| Description | VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view. Read more | Convoso's cloud-based contact center software converts lead faster. Dramatically increase contact and lead conversion rates with Convoso’s end-to-end contact center software. This predictive dialer with superior recycle logic combined with lead management automation and omnichannel capabilities empower outbound contact centers to move more leads through the funnel faster. With the Virtual Agent, the user can turn aged leads into live transfers. Plus, you’ll benefit from a dedicated Convoso team member to help to master the system and fast track the results. Read more |
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User-Friendly Interface, Responsive Support Team, Extensive Reporting Functionality, Comprehensive Customization Options Limited Agent Evaluation Metrics, Occasional System Errors, Occasional Support Delays, Limited Chat Functionality |
User-Friendly Interface, Efficient Auto Dialer, Detailed Reporting, Responsive Customer Support Occasional System Lag, Call Drops, Audio Issues, Inbound Call Handling |
| Review Summary |
Users generally praise VCC Live for its robust features, ease of use, and excellent customer support. Reviewers commend its comprehensive functionality, including customizable dashboards, call monitoring, and real-time analytics, which provide valuable insights into agent performance and customer interactions. Users appreciate its user-friendly interface, with intuitive navigation and straightforward reporting, making it accessible to users of all skill levels. Additionally, VCC Live's customer support team receives consistent praise for their responsiveness, expertise, and willingness to go the extra mile. |
The majority of user reviews are very positive, applauding the product's ease of use, powerful features, and excellent customer support. Reviewers appreciate the intuitive user interface, which makes it simple to set up and use, even for those with limited technical expertise. They also highlight the wide range of features, such as call tracking, lead management, and reporting, which help businesses streamline their sales processes and improve their efficiency. Additionally, reviewers consistently praise the exceptional customer support, noting the responsiveness and helpfulness of the support team. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Standard $50.00 $60.00 per month Professional $70.00 $85.00 per month Multichannel $85.00 $105.00 per month Premium Custom |
Convoso Custom |
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View Detailed Pricing
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| Company Details | Located in: Budapest, Hungary | Located in: Los Angeles, California |
| Contact Details |
+36 1 999-7400 |
+1 866-787-0157 |
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