Usersnap vs LogRapid Comparison

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Usersnap

Bug Tracking Software

4.6 124 user ratings

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LogRapid

Bug Tracking Software

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Overview

Description

Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers and web project owners to take feedback from their users about their product or tool. It enables you to create customer-centric products with actionable consumer inputs such as screen grabs, surveys, and feature requests. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata such as URLs, browser information, and console logs. Click, take a screenshot, and send; that's how simple Usersnap makes it for every user to provide visual feedback. It further enables you to host mini-surveys that can help you get more input. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap. Usersnap lets you recognize what has to be improved and how you can do so to satisfy consumer expectations. It also provides detailed reports about current events and lets you organise, upvote, and allocate feedback all from one dashboard. Furthermore, It lets you share your comments with your team using one of the 30+ connectors available, including Azure DevOps and Zendesk. Read more

LogRapid revolutionizes error logging with a developer-focused platform designed for efficiency and simplicity. It streamlines error management by providing instant tracking and seamless integration, allowing developers to handle issues effortlessly. Generating an API key through the LogRapid dashboard and making a POST request from server-side code enables quick error logging. Each log entry supports severity levels, detailed messages, and contextual data for thorough troubleshooting. Real-time, multi-channel notifications keep teams informed, ensuring issues are addressed promptly. Beyond tracking, LogRapid offers advanced analytics with actionable insights to optimize application performance. It also includes webhook monitoring to ensure compatibility with existing tools and workflows. By eliminating the need to sift through system logs or rely on user-reported errors, LogRapid empowers developers to maintain smooth, reliable applications. Tailored for modern development practices, it’s the ultimate solution for effective, hassle-free error management and performance improvement. Read more

Pricing Options

Free Trial Available
Starts at $19.00. Offers Custom plan.

Free Trial Not Available
Starts at $11.0.

SW Score & Breakdown

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

85%
Momentum

65%
Popularity

87%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

60%
Momentum

62%
Popularity

62%

Features

Total Features	10 Features	8 Features
Common Features for All	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 7 More - Show Less	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.6/5 124 user ratings	Not Available
Rating Distribution	Excellent 71% Very Good 25% Average 1.6% Poor 0% Terrible 2.4%	Not Available
User Sentiments	Ease of Integration, Intuitive User Interface, Extensive Integrations, Comprehensive Bug Reporting Limited Customization Options, Occasional Screenshot Alignment Issues , Confusing UI Elements, Limited Mobile Functionality	Not Available
Review Summary	UserSnap is a powerful feedback tool that makes collecting and understanding user needs easier and quicker. Users praise its seamless integration, intuitive interface, and customizable features, such as editable screenshots and video recordings. They find the tool easy to use and appreciate the 24/7 customer support. While some users would like to see more robust features, like public report sharing, UserSnap consistently meets their expectations and solves their feedback collection and bug tracking needs.	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $19.00. Offers Custom plan.	Free Trial Not Available Starts at $11.0.
Pricing Plans Monthly Plans Annual Plans	Basic $19.00 $29.00 per month Startup $69.00 $79.00 per month Company $129.00 $149.00 per month Enterprise Custom	Lograpid $11.00 $11.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All Usersnap Alternatives	View All LogRapid Alternatives