Usersnap vs Bird Eats Bug Comparison

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Usersnap

Bug Tracking Software

4.6 124 user ratings

View Details

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Bird Eats Bug

Bug Tracking Software

4.7 33 user ratings

View Details

Overview

Description

Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers and web project owners to take feedback from their users about their product or tool. It enables you to create customer-centric products with actionable consumer inputs such as screen grabs, surveys, and feature requests. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata such as URLs, browser information, and console logs. Click, take a screenshot, and send; that's how simple Usersnap makes it for every user to provide visual feedback. It further enables you to host mini-surveys that can help you get more input. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap. Usersnap lets you recognize what has to be improved and how you can do so to satisfy consumer expectations. It also provides detailed reports about current events and lets you organise, upvote, and allocate feedback all from one dashboard. Furthermore, It lets you share your comments with your team using one of the 30+ connectors available, including Azure DevOps and Zendesk. Read more

Bird Eats Bug is used to report and fix bugs. Create a screen recording or screenshot without launching another application. Bird recordings and screenshots automatically include console logs and other technical data (browser, OS, screen size, etc.) to help developers spend less time on bugs and unnecessary back-and-forth. You don't need to type the steps to reproduce in the bug report. Bird automatically tracks things like URL changes and page reloads. Bird Chrome extension shows you JavaScript and Network errors on the page in real-time. Read more

Pricing Options

Free Trial Available
Starts at $19.00. Offers Custom plan.

Free Trial Not Available
Starts at $40.00. Offers Free-forever and Custom plan.

SW Score & Breakdown

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

85%
Momentum

65%
Popularity

87%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

81%
Momentum

64%
Popularity

71%

Features

Total Features	10 Features	4 Features
Common Features for All	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 7 More - Show Less	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 1 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.6/5 124 user ratings	4.7/5 33 user ratings
Rating Distribution	Excellent 71% Very Good 25% Average 1.6% Poor 0% Terrible 2.4%	Excellent 72.7% Very Good 24.2% Average 3% Poor 0% Terrible 0%
User Sentiments	Ease of Integration, Intuitive User Interface, Extensive Integrations, Comprehensive Bug Reporting Limited Customization Options, Occasional Screenshot Alignment Issues , Confusing UI Elements, Limited Mobile Functionality	Not Available
Review Summary	UserSnap is a powerful feedback tool that makes collecting and understanding user needs easier and quicker. Users praise its seamless integration, intuitive interface, and customizable features, such as editable screenshots and video recordings. They find the tool easy to use and appreciate the 24/7 customer support. While some users would like to see more robust features, like public report sharing, UserSnap consistently meets their expectations and solves their feedback collection and bug tracking needs.	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $19.00. Offers Custom plan.	Free Trial Not Available Starts at $40.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic $19.00 $29.00 per month Startup $69.00 $79.00 per month Company $129.00 $149.00 per month Enterprise Custom	Free Free Starter $40.00 $50.00 per month Premium $160.00 $200.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Ybug 4.8 33 ratings Usersnap Vs Ybug ReportBugz Usersnap Vs ReportBugz Userback 4.9 225 ratings Usersnap Vs Userback Toybox Usersnap Vs Toybox capture.dev	Disbug Bird Eats Bug Vs Disbug capture.dev ReportBugz Bird Eats Bug Vs ReportBugz iterspace Marker.io 4.8 79 ratings Bird Eats Bug Vs Marker.io
	View All Usersnap Alternatives	View All Bird Eats Bug Alternatives