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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | UseResponse is a holistic customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can efficiently chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes efficient provisions for help desk and ticketing in a way that helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce. Read more | Fernand is the latest breakthrough in productivity tools. It’s a one-of-a-kind machine that has been engineered and crafted to make completing tasks faster and more efficient than ever before. Hundreds of design decisions, engineering optimizations, and carefully chosen features have come together to give users an unparalleled experience. Whether they need to work from home or collaborate on large projects in the office – Fernand can help speed up their workflow. It’s a reliable partner, allowing them to take on more tasks and finish them quicker than ever before. And with its intuitive interface and easy setup, anyone can jump-start their productivity right away. So don’t limit yourself unlock their potential today with Fernand. Read more |
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SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 11 Fastest Growing |
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Total Features |
19 Features
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10 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-brand Help desk
Multi-language Support
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AI Assistant
Multi-brand Help desk
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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Review Summary |
Overall, reviewers praise Useresponse as a user-friendly and comprehensive customer service platform. Users find it effective in managing customer inquiries, streamlining communication channels, and tracking customer satisfaction. The platform's automation features and reporting capabilities are also well-received. However, some reviewers mention occasional technical glitches and a slight learning curve. Additionally, the pricing structure and lack of customization options have been cited as potential drawbacks. |
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Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Enterprise Cloud Support Suite $49.00 $59.00 per month On-Premise Solution $120.00 $120.00 per month |
Fernand $29.00 $29.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
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Company Details | Located in: Long Beach, New York - 11561 Founded in: 2014 | Located in: Paris, France |
Contact Details |
+1 516-874-2876 |
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Social Media Handles |
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