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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
NinjaOne (NinjaRMM) |
Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Assist |
| Description | Upscope is a web-based remote access tool offering powerful remote control and support features. It includes diagnostic tools for early issue detection, ensuring smooth remote access functionality. No additional installation is required for screen sharing with users on remote computers or devices, making it quick and hassle-free to get started. Upscope seamlessly integrates with tools like Intercom and your existing phone system, ensuring a streamlined workflow. One standout feature is its ability to highlight areas on the screen, guiding remote users where to click, making troubleshooting or collaboration more efficient. Designed for ease of use, Upscope delivers seamless remote control capabilities, perfect for customer support teams or IT professionals. Whether you're assisting a client or resolving technical issues, Upscope simplifies the process with intuitive features and reliable performance. This tool ensures effective communication and problem-solving, making remote support not just simple but highly efficient. Perfect for modern support needs.. Read more | RealVNC Connect introduces powerful new features for secure and efficient remote access. With Code Connect, share a self-expiring, 2-minute session code to securely collaborate with external specialists without risking persistent access. The unified desktop app combines RealVNC Viewer and Server, offering a streamlined experience. The redesigned toolbar is customizable, while the new File Transfer tool features a dual-pane design for effortless two-way file sharing. In-session chat allows real-time communication, ideal for collaboration or support. Other standout features include automatic session recordings for audits or training, multi-monitor support to manage remote screens efficiently, and multi-level device lists for better organization by department, location, or team. Whether troubleshooting, collaborating, or managing devices, RealVNC Connect simplifies remote support with enhanced security, usability, and flexibility. Perfect for startups, IT teams, or consultants, it’s never been easier to securely connect and collaborate.. Read more | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more | Zoho Assist is a web-based remote access software designed to provide seamless remote support and facilitate screen sharing. Compatible with both Android and iOS, it simplifies the management of unmanaged systems. Users can transfer files of up to 100GB between computers and devices across various networks. Real-time collaboration is made effortless, enabling virtual meetings and training sessions with ease. Zoho Assist also features remote rebooting and reconnecting capabilities, allowing users to enjoy unattended remote access with just a click. Additionally, it offers the ability to remotely control power options such as restart, shutdown, log off, and hibernate. Plus, its firewall-friendly design ensures smooth operation. Read more |
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| SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 3 Most Worthy # 3 Most Popular |
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# 4 Fastest Growing # 3 Most Searched |
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Ease of Use, Cross-Platform Compatibility, Stable Connection, Secure Remote Access Mobile App Limitations, File Transfer Issues, Occasional Connection Issues, Limited Free Tier Support |
Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs |
Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation |
| Review Summary |
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Users find the software easy to use and reliable, with fast connection speeds and a stable connection. The remote desktop feature is particularly praised for its low latency and high-quality graphics. However, some users have reported issues with the software's user interface, finding it cluttered and unintuitive. Additionally, a few users have experienced occasional connection drops and technical glitches. Overall, users generally have a positive experience with the software, highlighting its ease of use, reliability, and strong remote desktop capabilities. |
The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support. |
Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Basic $15.00 $18.00 per user / month Startup $19.00 $23.00 per user / month Business $30.00 $36.00 per user / month Enterprise Custom |
Essentials $8.25 $8.25 per month Plus $16.50 $16.50 per month Premium $29.75 $29.75 per month Enterprise Custom |
NinjaOne Custom |
Free Free Standard (Remote Support) $10.00 $12.00 per user / month Professional (Remote Support) $15.00 $18.00 per user / month Enterprise (Remote Support) $24.00 $28.00 per user / month Standard (Unattended Access) $10.00 $12.00 per user / month Professional (Unattended Access) $15.00 $18.00 per user / month |
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| Company Details | Located in: London, United Kingdom - W1F 8BH | Located in: Cambridge, United Kingdom - CB4 0DS Founded in: 2002 | Located in: Austin, TX | Located in: Pleasanton, CA Founded in: 1996 |
| Contact Details |
+44 20 3778 0432 |
0808 281 2668 |
+1 888 542-8339 |
+1 (888) 900-9646 |
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