uContact vs Tryvium Desk Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

uContact

Call Center Software

4.7 55 user ratings

View Details

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tryvium Desk

Call Center Software

4.4 7 user ratings

View Details

Overview

Description

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. Read more

Tryvium Desk is an enterprise collaboration platform that extends the Skype for Business functionality to Service Desk and CRM tools. Developed by Sensiple, Tryvium Desk integrates seamlessly with ITSM and CRM tools to provide an enhanced and more efficient customer experience. This powerful integration allows enterprises to streamline their customer service processes, ensuring that support teams can respond quickly and effectively to customer needs. Additionally, Tryvium Desk helps organizations leverage their existing investment in Skype for Business and Office365, maximizing the value of these powerful tools for improved customer service delivery. By incorporating Tryvium Desk into their operations, enterprises can achieve greater operational efficiency and higher customer satisfaction. Read more

Pricing Options

Free Trial Not Available
Starts at $40.00.

Free Trial Not Available
Offers Custom plan.

SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

80%
Momentum

60%
Popularity

72%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

60%
Momentum

64%
Popularity

66%

Features

Total Features	10 Features	8 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.7/5 55 user ratings	4.4/5 7 user ratings
Rating Distribution	Excellent 78.2% Very Good 14.5% Average 3.6% Poor 3.6% Terrible 0%	Excellent 42.9% Very Good 57.1% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Starts at $40.00.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Classic (Cloud) $50.00 $50.00 per user / month Omni (Cloud) $60.00 $60.00 per user / month Play (Cloud) $60.00 $60.00 per user / month Full (Cloud) $70.00 $70.00 per user / month Classic (On-Premise) $40.00 $40.00 per user / month Omni (On-Premise) $50.00 $50.00 per user / month Play (On-Premise) $50.00 $50.00 per user / month Full (On-Premise) $60.00 $60.00 per user / month	Tryvium Desk Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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