TouchBistro vs LightSpeed Restaurant Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TouchBistro

POS Software

4 648 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LightSpeed Restaurant

POS Software

4.1 1,418 user ratings

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Overview

Description	TouchBistro is a comprehensive restaurant management platform that helps restaurants to manage their daily operations, increase sales and delight guests. This point of sale (POS) platform is fast, reliable and easy to use. Brands can choose from a wide range of add-on products to expand their core POS. It helps in the reservation process by managing capacity, simplifying bookings and making every guest feel special. Customers can order food online for take out, which would be delivered directly from the users’ restaurant. TouchBistro does not charge any commission for these orders. Restaurants can boost their brand awareness and increase sales by designing, ordering and selling physical and digital gift cards. The platform includes a loyalty program that helps users to convert first-time guests into regular customers and regular ones into promoters. It also provides 24/7 customer support to help them in any situation, any time. Read more	After such a drastic pandemic is your restaurant ready for a grand comeback? With LightSpeed Restaurant, you can assign contactless table ordering, payments to delivery feasibility, and e-commerce. They provide you restaurant tools such as online menus and contactless compensation right from the table. You can easily increase your turnover with limited staff by letting customers go digital with their ordering and paying. With their EMV-compliant terminal restaurant POS software tool, you can handle all swipes, clicks, taps, and splits effortlessly. Plan sitting arrangements according to the social distancing plans, work from a POS system and make changes in real-time. You can serve more customers by providing the options of delivery and pick up and reach customers all over your place. Match your menu with the food delivery apps, prepare all orders and attract new customers quickly. You can now work better by seizing all your online orders on one single screen. With LightSpeed’s tools and features, you can get proper information about the latest trends in the food industry and hit high standards. Read more
Pricing Options	Free Trial Not Available Starts at $69.00.	Free Trial Available Starts at $69.00. Offers Custom plan.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 87% Reviews 93% Momentum 65% Popularity 91%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 92% Momentum 61% Popularity 84%
SaaSworthy Awards	# 2 Highly Rated # 5 Fastest Growing	# 12 Highly Rated # 7 Fastest Growing

Features

Total Features	10 Features	15 Features
Common Features for All	Barcode Scanning Helps in scanning the barcode in an automated and simple manner Commission Management Helps in managing and tracking the commission amounts and simplify as such calculations Customer Account Profiles Allows maintaining, editing and updating customer accounts to offer tailor-made customer-oriented shopping experience Discount Management Helps in enjoying better visibility so that suppliers avail discounts Gift Card Management Manages prepaid payment card processing that helps the cardholder purchase goods online or within a specific retail store Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Loyalty Program Assists in formulating effective strategies to encourage and convince customers to stay loyal to the brand/company Ordering Automation Helps in automating the ordering system and supports online billing Pricing Management Helps to provide better control over pricing and allows managing efficiently financial revenue & risk Restaurant POS Comes with useful and attractive restaurant management features and facilitates automating restaurant operations Retail Management Helps in automating, managing, monitoring and handling all the aspects of a retail business Returns Tracking Helps to keep track of all the goods returned by customers Sales Tracking Helps to track sales systematically Touch Screen (Billing) Allows making bills by simply touching the desktop or mobile POS screen eCommerce Facilitates buying and selling goods/services online using internet facility + 7 More - Show Less	Barcode Scanning Helps in scanning the barcode in an automated and simple manner Commission Management Helps in managing and tracking the commission amounts and simplify as such calculations Customer Account Profiles Allows maintaining, editing and updating customer accounts to offer tailor-made customer-oriented shopping experience Discount Management Helps in enjoying better visibility so that suppliers avail discounts Gift Card Management Manages prepaid payment card processing that helps the cardholder purchase goods online or within a specific retail store Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Loyalty Program Assists in formulating effective strategies to encourage and convince customers to stay loyal to the brand/company Ordering Automation Helps in automating the ordering system and supports online billing Pricing Management Helps to provide better control over pricing and allows managing efficiently financial revenue & risk Restaurant POS Comes with useful and attractive restaurant management features and facilitates automating restaurant operations Retail Management Helps in automating, managing, monitoring and handling all the aspects of a retail business Returns Tracking Helps to keep track of all the goods returned by customers Sales Tracking Helps to track sales systematically Touch Screen (Billing) Allows making bills by simply touching the desktop or mobile POS screen eCommerce Facilitates buying and selling goods/services online using internet facility + 12 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - iOS Installed - Mac	SaaS/Web/Cloud Mobile - iOS Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4/5 648 user ratings	4.1/5 1,418 user ratings
Rating Distribution	Excellent 55.7% Very Good 21% Average 3.5% Poor 4.2% Terrible 15.6%	Excellent 72.1% Very Good 6.1% Average 0.9% Poor 2.1% Terrible 18.8%
User Sentiments	Ease of Use, Excellent Customer Support, Extensive Reporting Features, Mobile Ordering System Crashes, Credit Card Processing Issues, Lack of System Customisation, Online Ordering System Issues	User Friendly Interface, Extensive Integrations, Excellent Customer Service, Comprehensive Reporting Software Bugs, Inaccurate Inventory Tracking, Limited Functionality, Slow Payment Processing
Review Summary	TouchBistro is generally well-received by users, earning praise for its ease of use, comprehensive features, and strong customer support. Reviewers highlight the intuitive interface, user-friendly design, and efficient training materials as key strengths. The system's ability to streamline operations, improve efficiency, and enhance customer satisfaction is also frequently mentioned. Additionally, users appreciate the robust reporting and analytics capabilities that provide valuable insights into sales, inventory, and employee performance. However, some users have pointed out areas for improvement, such as occasional technical glitches and limitations in customization options. Overall, TouchBistro is considered a reliable and user-friendly POS system that effectively meets the needs of various types of restaurants and bars.	Overall, users praise Lightspeed Restaurant for its ease of use, extensive features, and excellent customer support. Many reviewers highlight its user-friendly interface, intuitive design, and comprehensive functionality, including inventory management, order processing, reporting, and analytics. Reviewers also commend the system's reliability, stability, and the helpfulness and responsiveness of Lightspeed's customer support team. However, some users mention occasional glitches and bugs, limited customization options, and the need for more robust reporting capabilities.
Pros & Cons	User-friendly interface and intuitive design Comprehensive feature set for restaurant management Robust reporting and analytics capabilities 24/7 customer support No commission charged on online orders Occasional technical glitches Limited customization options	Contactless table ordering and payments EMV-compliant terminal for secure transactions Real-time seating arrangements and menu updates Integration with food delivery apps Centralized management of online orders Mixed reviews on system stability and reliability Concerns raised about pricing and subscription cancellation
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Pricing

Pricing Options	Free Trial Not Available Starts at $69.00.	Free Trial Available Starts at $69.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	TouchBistro $69.00 $69.00 per month	LightSpeed Restaurant $69.00 $69.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Clover 2.7 745 ratings Toast 4 1,563 ratings TouchBistro Vs Toast POS Online 4.7 3 ratings TouchBistro Vs POS Online LightSpeed Restaurant 4.1 1,418 ratings TouchBistro Vs LightSpeed Restaurant Lightspeed Retail 4.6 134 ratings TouchBistro Vs Lightspeed Retail	eatPOS LightSpeed Restaurant Vs eatPOS Square for Restaurants 4.7 13 ratings LightSpeed Restaurant Vs Square for Restaurants Paytouch LightSpeed Restaurant Vs Paytouch Lightspeed Retail 4.6 134 ratings LightSpeed Restaurant Vs Lightspeed Retail Presto 5 4 ratings LightSpeed Restaurant Vs Presto
	View All TouchBistro Alternatives	View All LightSpeed Restaurant Alternatives

Screenshots & Videos

Screenshots	+ 6 More	+ 5 More
Videos	+ 3 More	+ 2 More

Vendor information

Company Details

Located in: New York, New York Founded in: 2011

Located in: Montreal, Canada

Contact Details

+1 888-342-0131

https://www.touchbistro.com/

+1-514-907-1801

https://www.lightspeedhq.com/restaurant/

Social Media Handles

Linkedin 19K

Twitter 2K

Facebook 12K

Instagram 5K

Youtube 1K

Twitter 19K

Facebook 105K

Instagram 25K

Youtube 7K

FAQs

What are the key features offered by TouchBistro and LightSpeed Restaurant?

Both TouchBistro and LightSpeed Restaurant offer comprehensive POS features such as barcode scanning, inventory management, customer account profiles, and loyalty programs.

Which product provides better integration options?

TouchBistro integrates with Sage Intacct, Quickbooks, MarketMan, and Xero, while LightSpeed Restaurant integrates with Omnivore.

What are the alternative products to TouchBistro and LightSpeed Restaurant?

Alternatives to TouchBistro include Toast, Clover, LightSpeed Restaurant, Square Point of Sale, and Square for Restaurants. Alternatives to LightSpeed Restaurant include eatPOS, Presto, Square for Restaurants, Paytouch, and Vend POS.

How do TouchBistro and LightSpeed Restaurant handle online ordering?

TouchBistro allows customers to order food online for takeout, while LightSpeed Restaurant provides online menus and contactless payment options.

What are the strengths and weaknesses of TouchBistro and LightSpeed Restaurant?

TouchBistro is praised for its ease of use, comprehensive features, and strong customer support, while LightSpeed Restaurant is known for its user-friendly interface, extensive features, and reporting capabilities.