Tidio vs Live800 Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tidio

Live Chat Software

4.7 215 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Live800

Live Chat Software

4.2 11 user ratings

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Overview

Description	Tidio is a powerful AI-driven customer service platform that seamlessly integrates live chat, chatbots, AI agents, automation workflows, and help desk tools into a single, intuitive interface. Tailored for small to medium-sized businesses, Tidio enables real-time communication across websites, email, and popular messaging apps like WhatsApp, Instagram, and Facebook Messenger. Its robust automation features include visual flow builders (Flows) and conversational AI (Lyro), streamlining customer interactions effortlessly. With multilingual support and integrations with leading CMS and e-commerce platforms, Tidio is built to help businesses connect with a global audience effectively and efficiently. Read more	Live800 is an enterprise-level multichannel live chat service system, which integrates ACD and big data analysis to provide an overall online marketing and service solution, realizing the Internet service platform from instant live chat to enterprise multi-application management and multichannel unified access. With 13 years of experience in the live chat service industry, Live800 continues to serve high-quality international customers, helps you drive product value and enhance customer experience and loyalty. Read more
Pricing Options	Free Trial Available Starts at $24.17. Offers Free-forever plan.	Free Trial Available Starts at $239.00. Offers Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 74% Momentum 64% Popularity 78%	82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 66% Momentum 60% Popularity 62%
SaaSworthy Awards	# 2 Fastest Growing # 6 Most Popular	Not Available

Features

Total Features	9 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.7/5 215 user ratings	4.2/5 11 user ratings
Rating Distribution	Excellent 78.6% Very Good 16.7% Average 3.7% Poor 0.9% Terrible 0%	Excellent 54.5% Very Good 18.2% Average 18.2% Poor 9.1% Terrible 0%
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $24.17. Offers Free-forever plan.	Free Trial Available Starts at $239.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Starter $24.17 $29.00 per month Growth $49.17 $59.00 per month Plus $749.00 $749.00 per month Premium $2,999.00 $2,999.00 per month	Standard $239.00 $239.00 per year Professional $549.00 $549.00 per year Advanced $1,329.00 $1,329.00 per year Dedicated Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All Tidio Alternatives	View All Live800 Alternatives