Tender Support vs Revelation helpdesk Comparison

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tender Support

Help Desk Software

4 1 user ratings

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Revelation helpdesk

Help Desk Software

4.8 8 user ratings

Get Free Advice

Overview

Description

Tender gives the tools required to deliver great customer support. With Tender, staying connected with the customers is easier than ever. Receive instant notifications, so always in the loop, and reply on the go with the intuitive mobile interface. Use keywords to quickly take action, saving time and ensuring no customer query goes unanswered. One of Tender's standout features is its automatic follow-up reminders, which prompt at the perfect moment, ensuring that never miss a beat. Tender takes care of the complex tasks, allowing to focus on what truly matters—building meaningful relationships with the customers and grow brand. Whether running a small business or a large enterprise, Tender equips with the features necessary to provide exceptional support effortlessly. Read more

Revelation helpdesk software optimizes email management by seamlessly converting and organizing emails into tickets through its automated "Email to Ticket" parser. The Self Service Interface, customizable for a personalized experience, empowers end-users and managers to log new tickets, view existing ones, and access dashboards effortlessly. Additionally, the Live Chat feature enables instant connections, allowing users to resolve issues swiftly and ensuring a seamless support experience. Read more

Pricing Options

Free Trial Available
Starts at $49.00.

Free Trial Available
Starts at $19.00. Offers Free-forever and Custom plan.

SW Score & Breakdown

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

64%
Momentum

60%
Popularity

61%

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

74%
Momentum

61%
Popularity

73%

Features

Total Features	11 Features	13 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 8 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 10 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Online	Online
API Support	Available	Available

Reviews & Ratings

User Rating	4/5 1 user ratings	4.8/5 8 user ratings
Rating Distribution	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%	Excellent 75% Very Good 25% Average 0% Poor 0% Terrible 0%
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $49.00.	Free Trial Available Starts at $19.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Standard $49.00 $49.00 per month Pro $99.00 $99.00 per month	Core Free Select $19.00 $24.00 per month Prime $39.00 $49.00 per month Game Plan $59.00 $74.00 per month Agents $4,900.00 $4,900.00 Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings Tender Support Vs HelpDesk BoldDesk 4.7 43 ratings Tender Support Vs BoldDesk Help Desk Premier 4.2 11 ratings Tender Support Vs Help Desk Premier ReadyDesk 4.2 10 ratings Tender Support Vs ReadyDesk HelpdeskEddy 4.5 2 ratings Tender Support Vs HelpdeskEddy	HelpDesk 4.5 81 ratings Revelation helpdesk Vs HelpDesk BoldDesk 4.7 43 ratings Revelation helpdesk Vs BoldDesk HelpdeskEddy 4.5 2 ratings Revelation helpdesk Vs HelpdeskEddy AzureDesk 4.6 85 ratings Revelation helpdesk Vs AzureDesk Help Desk Premier 4.2 11 ratings Revelation helpdesk Vs Help Desk Premier
	View All Tender Support Alternatives	View All Revelation helpdesk Alternatives