Nextiva |
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. Read more | Ameyo Engage is an online contact centre service provider that helps businesses in creating a call centre, orchestrating communication with customers and sorting out their problems, efficiently. Advanced computer telephony capabilities and features loaded within, helps businesses to get their First Call Resolution (FCR) and connect rate enhanced in real-time. It also helps to boost customer wise satisfaction levels by automating the inbound call routing facility to the right agents. Ameyo Engage offers a great variety of effective tools and technology, making the agents’ life a lot easy without reducing the quality of their customer service. In addition, real-time integration facilities available with external tools, like Sugar CRM, Freshdesk, Zoho and more, enable companies to never lose the context of any conversation and proceed adequately. Dashboards and custom reports available within can be used to measure and monitor conversations between agents and customers. Ameyo Engage is a PCI DSS compliant software and works under ISO/IEC 27018 and ISO 27001 Certified cloud-based environment, ensuring complete data security. Read more |
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| SW Score & Breakdown |
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 1 Most Worthy # 1 Fastest Growing |
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| Total Features |
10 Features
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9 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| User Rating |
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| User Sentiments |
Ease of Use, Extensive Reporting, Reliable Salesforce Integration, Clear Call Quality Mobile App Issues, Occasional Service Outages, Occasional Call Drops, Inconsistent Call Routing |
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| Review Summary |
As a popular cloud-based contact center solution, Talkdesk has received both positive and negative feedback from users. Reviewers praise its user-friendly interface, feature-rich functionality, and strong reporting capabilities. However, some users have expressed concerns about its pricing structure, occasional technical glitches, and limited customization options. Additionally, while Talkdesk integrates well with numerous third-party applications, some reviewers have reported challenges with specific integrations. Overall, Talkdesk appears to be a solid choice for businesses seeking a feature-rich and user-friendly contact center solution, but it may not be suitable for those with strict budget constraints or highly customized needs. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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CX Cloud Professional Custom CX Cloud Professional Plus Custom CX Cloud Enterprise Custom |
Ameyo Engage Custom |
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View Detailed Pricing
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| Screenshots |
+ 4 More
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| Videos |
+ 2 More
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| Company Details | Located in: San Francisco, California | Located in: Sunnyvale, California |
| Contact Details |
+1 (888) 743-3044 |
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