83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Design a secure and scalable contact centre platform for your customer base
Ameyo Engage is an online contact centre service provider that helps businesses in creating a call centre, orchestrating communication with customers and sorting out their problems, efficiently. Advanced computer telephony capabilities and features loaded within, helps businesses to get their First Call Resolution (FCR) and connect rate enhanced in real-time. It also helps to boost customer wise satisfaction levels by automating the inbound call routing facility to the right agents. Ameyo Engage offers a great variety of effective tools and technology, making the agents’ life a lot easy without reducing the quality of their customer service. In addition, real-time integration facilities available with external tools, like Sugar CRM, Freshdesk, Zoho and more, enable companies to never lose the context of any conversation and proceed adequately. Dashboards and custom reports available within can be used to measure and monitor conversations between agents and customers. Ameyo Engage is a PCI DSS compliant software and works under ISO/IEC 27018 and ISO 27001 Certified cloud-based environment, ensuring complete data security.
Read morePricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Outbound Call Center
Allows your agent to make outgoing callsInbound Call Center
Allows you to receive an incoming call from customersLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineProgressive Dialer
Auto dials and connects agents to calls answered by live personsPredictive Dialer
Automatically dials to list of phone numbersQueue Management (Calls)
Allows you to control call queues and distributes call equallyIVR Support
Interactive voice recognition routes the caller to the right agentAuto Call Recording
Automatically records all the ongoing calls.Call Monitoring
Allows you listen to all inbound and outbound calls.Concurrency Support
Allows you to manage multiple calls concurrentlyFree Trial
Not available
Ameyo Engage Custom
Features
Disclaimer: The pricing details were last updated on 11/03/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Ameyo Engage Pricing
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Ameyo Engage used for?
Ameyo Engage is Call Center Software. Ameyo Engage offers the following functionalities:
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Learn more about Ameyo Engage features.
What are the top alternatives for Ameyo Engage?
Does Ameyo Engage provide API?
No, Ameyo Engage does not provide API.
Vendor Details
Sunnyvale, CaliforniaSocial Media Handles
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