|
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
NinjaOne (NinjaRMM) |
Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk |
| Description | SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. Read more | Rhino Support helpdesk software transforms the daunting task of customer support into a seamless and rewarding experience. Designed for speed and efficiency, it empowers support teams to deliver world-class service with ease. Setting up an account is a breeze, allowing to get started in no time. The intuitive interface ensures that even those new to helpdesk software can quickly find their footing. With Rhino Support, managing customer inquiries becomes straightforward and hassle-free. Its robust features streamline ticket management, ensuring that no query goes unanswered. What sets Rhino Support apart is its commitment to user-friendliness. The software's simplicity doesn't compromise its power—it handles complex tasks behind the scenes, so users can focus on engaging with their audience and growing their brand. Join a community of satisfied users who have discovered how effortless customer support can be with Rhino Support. Whether a small business or a large enterprise, this tool is designed to meet the needs and exceed the expectations. Experience the difference today and elevate the customer support to new heights. Read more | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more |
| Pricing Options |
|
|
|
|
| SW Score & Breakdown |
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 4 Fastest Growing # 5 Most Popular |
Not Available
|
Not Available
|
# 1 Most Worthy # 1 Most Popular |
| Organization Types Supported |
|
|
|
|
| Platforms Supported |
|
|
|
|
| Modes of Support |
|
|
|
|
| API Support |
|
|
|
|
| User Rating |
|
|
|
|
| Rating Distribution |
|
|
|
|
| User Sentiments |
Ease of Use, Extensive Customizations, Excellent Customer Support, Comprehensive Ticketing System Outdated User Interface, Limited Reporting Capabilities, Complex Configuration, Subpar Mobile App Functionality |
Not Available
|
Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs |
User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
| Review Summary |
SysAid earns consistent praise for its user-friendly interface, extensive customization options, and robust automation capabilities. Its ticketing system is highly regarded for its efficiency and ability to streamline customer support processes. The reporting and analytics features are also well-received, providing valuable insights for improving IT service delivery. Some users have reported occasional performance issues and a learning curve associated with the initial setup. However, overall, SysAid is highly recommended for its comprehensive ITSM capabilities and ability to enhance the efficiency and effectiveness of IT service management. |
Not Available
|
The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support. |
Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Help Desk Custom ITSM Custom Enterprise Custom |
Basic $14.97 $14.97 per month Advanced $97.00 $97.00 per month Pro $197.00 $197.00 per month Business $397.00 $397.00 per month Enterprise $697.00 $697.00 per month |
NinjaOne Custom |
Free Free Growth $15.00 $18.00 per month Pro $49.00 $59.00 per month Pro + AI Copilot $78.00 $94.00 per month Enterprise $79.00 $95.00 per month Growth (Freshdesk Omni) $29.00 $35.00 per month Pro (Freshdesk Omni) $69.00 $83.00 per month Enterprise (Freshdesk Omni) $109.00 $131.00 per month |
|
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
| Screenshots |
+ 8 More
|
Not Available |
+ 3 More
|
+ 4 More
|
| Videos |
+ 2 More
|
|
+ 4 More
|
+ 2 More
|
| Company Details | Located in: Tel Aviv, Israel Founded in: 2002 |
Not available |
Located in: Austin, TX | Located in: San Bruno, California Founded in: 2010 |
| Contact Details |
+972 3 533-3675 |
Not available |
+1 888 542-8339 |
+1 (866) 832-3090 |
| Social Media Handles |
|
|
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
