SupportBee vs Raiseaticket Comparison

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SupportBee

Help Desk Software

4.6 51 user ratings

Get Free Advice

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Raiseaticket

Help Desk Software

4.8 9 user ratings

Get Free Advice

Overview

Description	SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration. Read more	Raiseaticket’s Free Ticketing Helpdesk System makes managing customer interactions and streamlining support workflows simple and efficient. Built to centralize communication across multiple channels, it eliminates the chaos of cluttered inboxes, allowing support teams to stay organized and responsive. Automated workflows ensure no ticket is ever overlooked, boosting team productivity and customer satisfaction. With powerful, data-driven insights, businesses can track team performance through clear metrics and actionable reports. The multiple SLA feature guarantees timely responses and accountability, setting a high standard for support excellence. Secure, cloud-hosted, and GDPR-compliant, Raiseaticket ensures your data is protected while remaining easy to set up and operate. Perfect for businesses seeking professional-grade support without the high cost, Raiseaticket offers all these benefits for free. The premium Office 365 unified mailbox upgrade provides even greater efficiency and scalability for growing businesses. Read more
Pricing Options	Free Trial Available Starts at $13.0.	Free Trial Not Available Offers Free-forever plan.
SW Score & Breakdown	89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 78% Momentum 64% Popularity 71%	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 71% Momentum 63% Popularity 71%
SaaSworthy Awards	# 11 Fastest Growing # 19 Most Popular	Not Available

Features

Total Features	16 Features	14 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 51 user ratings	4.8/5 9 user ratings
Rating Distribution	Excellent 64.7% Very Good 27.5% Average 7.8% Poor 0% Terrible 0%	Excellent 77.8% Very Good 22.2% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $13.0.	Free Trial Not Available Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Startup $13.00 $15.00 per user / month Enterprise $17.00 $20.00 per user / month	Free Free On-Premise Others
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings SupportBee Vs HelpDesk BoldDesk 4.7 43 ratings SupportBee Vs BoldDesk Teamwork Desk 4.5 84 ratings SupportBee Vs Teamwork Desk Freshdesk 4.6 3,278 ratings SupportBee Vs Freshdesk CRMdesk 4.3 110 ratings SupportBee Vs CRMdesk	HelpDesk 4.5 81 ratings Raiseaticket Vs HelpDesk BoldDesk 4.7 43 ratings Raiseaticket Vs BoldDesk AzureDesk 4.6 85 ratings Raiseaticket Vs AzureDesk Help Desk Premier 4.2 11 ratings Raiseaticket Vs Help Desk Premier LabiDesk 4.6 24 ratings Raiseaticket Vs LabiDesk
	View All SupportBee Alternatives	View All Raiseaticket Alternatives