SupportBee vs Milldesk Comparison

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SupportBee

Help Desk Software

4.6 51 user ratings

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Milldesk

Help Desk Software

4.9 7 user ratings

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Overview

Description	SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration. Read more	Milldesk, a help desk, and service management solution, is specially designed to enable IT companies and service providers of all sizes, to offer high-class customer support to their clients. Users get to empower their business in real-time, with a variety of essential help desk metrics. The available workflow feature enables enterprises to create, prioritize, and organize multiple business processes in a single place. Moreover, admins can end similar calls at once using the parent link option featured by the software. They can also opt for linking multiple services to their catalog service. Milldesk can be leveraged as a shared service center, enabling users to open up all the business-related problems in a unified location. Thus allowing requests to maintenance staff, IT staff, HRs and other departments. An accurate dashboard offers a detailed overview of the raised tickets and their progress levels as well. Moreover, features like survey, report management, knowledge base, contract management, email templates, access control, digital signature, API integration, are of great help. Read more
Pricing Options	Free Trial Available Starts at $13.0.	Free Trial Available Offers Custom plan.
SW Score & Breakdown	89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 78% Momentum 64% Popularity 71%	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 71% Momentum 62% Popularity 78%
SaaSworthy Awards	# 11 Fastest Growing # 19 Most Popular	Not Available

Features

Total Features	16 Features	15 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android	SaaS/Web/Cloud Mobile - Android
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 51 user ratings	4.9/5 7 user ratings
Rating Distribution	Excellent 64.7% Very Good 27.5% Average 7.8% Poor 0% Terrible 0%	Excellent 85.7% Very Good 14.3% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $13.0.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Startup $13.00 $15.00 per user / month Enterprise $17.00 $20.00 per user / month	Milldesk Custom
	View Detailed Pricing	View Detailed Pricing

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