Freshdesk |
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Support hub is an ideal help desk software that lets businesses easily deal with customer support tickets, collect customers information and create a knowledge base to offer the best possible support for the businesses. This software allows individuals to handle customer support tickets easily and formulate a knowledge database and stay in contact with other platforms that the individuals use to keep their business grow. Support Hub is an All-in-One solution that comprises various features that include canned responses that save and reuse some common replies to enhance the response time. You can easily remove and export and import customer information directly from the admin panel through the customer management feature. And through the knowledge base feature, you can immediately create comprehensive documentation, so your customers can easily find the answer that they are looking for. Support hub also integrates with Envato integration that lets customers connect with their Envato account to provide a better support experience. With Support Hub, users can additionally set up an auto-responder to inform their consumers that they are unavailable or on vacation. Read more | Sugar Serve is a dependable customer service solution that has what it takes to ensure excellence in customer service. This straightforward and intuitive platform allows customer service team members to easily respond to customer inquiries in real time, optimizing the flow of interaction. Sugar Serve gives the team access to all of their customer data and insights in one place, allowing them to quickly find and answer questions. Their customer service heroes will have the best tools at their disposal with Sugar Serve’s advanced automation, customized ticket routing, and online self-service options. With Sugar Serve, users can give their customers an experience like no other. They understand everyone’s different needs and preferences when it comes to interacting with customer service teams, so the customizable solution round out the user experience. Whether the customers want immediate phone call support or prefer using the easy-to-use webpage interface, they can make sure they get exactly what they need fast. All these features help reduce wait times while improving the quality of the services ultimately making for a kinder, gentler form of customer service that prioritizes satisfaction. At Sugar Serve, they are committed to making sure every encounter between business owners and their customers results in a positive experience through powerful technology solutions backed by proactive engagement. Let us take care of the heavy lifting so the team can focus on what matters most creating sustainable relationships with clients. Trust us with the customer interactions today! Read more |
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| SW Score & Breakdown |
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
8 Features
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13 Features
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| Common Features for All |
Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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| Unique Features |
Multi-brand Help desk
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Multi-brand Help desk
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| Platforms Supported |
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| Modes of Support |
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| User Rating |
Not Available
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| Rating Distribution |
Not Available
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Free Free Starter $19.00 $19.00 per month Standard $59.00 $59.00 per month Elite $149.00 $149.00 per month |
Sugar Serve Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
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Not Available |
| Videos | Not Available |
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| Company Details |
Not available |
Located in: San Francisco, California |
| Contact Details |
Not available |
Not available |
| Social Media Handles |
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Not available |
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