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Freshdesk

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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Support Hub logo
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sugar Serve logo
Help Desk Software

4.5 32 user ratings

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Overview

Description Support hub is an ideal help desk software that lets businesses easily deal with customer support tickets, collect customers information and create a knowledge base to offer the best possible support for the businesses. This software allows individuals to handle customer support tickets easily and formulate a knowledge database and stay in contact with other platforms that the individuals use to keep their business grow. Support Hub is an All-in-One solution that comprises various features that include canned responses that save and reuse some common replies to enhance the response time. You can easily remove and export and import customer information directly from the admin panel through the customer management feature. And through the knowledge base feature, you can immediately create comprehensive documentation, so your customers can easily find the answer that they are looking for. Support hub also integrates with Envato integration that lets customers connect with their Envato account to provide a better support experience. With Support Hub, users can additionally set up an auto-responder to inform their consumers that they are unavailable or on vacation. Read more Sugar Serve is a dependable customer service solution that has what it takes to ensure excellence in customer service. This straightforward and intuitive platform allows customer service team members to easily respond to customer inquiries in real time, optimizing the flow of interaction. Sugar Serve gives the team access to all of their customer data and insights in one place, allowing them to quickly find and answer questions. Their customer service heroes will have the best tools at their disposal with Sugar Serve’s advanced automation, customized ticket routing, and online self-service options. With Sugar Serve, users can give their customers an experience like no other. They understand everyone’s different needs and preferences when it comes to interacting with customer service teams, so the customizable solution round out the user experience. Whether the customers want immediate phone call support or prefer using the easy-to-use webpage interface, they can make sure they get exactly what they need fast. All these features help reduce wait times while improving the quality of the services ultimately making for a kinder, gentler form of customer service that prioritizes satisfaction. At Sugar Serve, they are committed to making sure every encounter between business owners and their customers results in a positive experience through powerful technology solutions backed by proactive engagement. Let us take care of the heavy lifting so the team can focus on what matters most creating sustainable relationships with clients. Trust us with the customer interactions today! Read more
Pricing Options
  • Free Trial Available
  • Starts at $19.00. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    77%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    70%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    67%
  • Momentum
    60%
  • Popularity
    62%

Features

Total Features
8 Features
13 Features
Common Features for All
    Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
    Automated Routing It helps in automatically directing queries and data to the appropriate agent.
    Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
    Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
    Document Storage Helps in storing the documents electronically and in a systematic way
    Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
    Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
    Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
    Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
    Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
    Social Media Integration Enables integrating the software with social media for better reach and coverage
    Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 4 More - Show Less
    • Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
      Automated Routing It helps in automatically directing queries and data to the appropriate agent.
      Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
      Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
      Document Storage Helps in storing the documents electronically and in a systematic way
      Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
      Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
      Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
      Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
      Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
      Social Media Integration Enables integrating the software with social media for better reach and coverage
      Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 10 More - Show Less
  • Unique Features
      Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
      Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • Online
    • Online

    Reviews & Ratings

    User Rating
    Not Available
    4.5/5 32 user ratings
    Rating Distribution
    Not Available
    • Excellent

      62.5%
    • Very Good

      31.3%
    • Average

      3.1%
    • Poor

      3.1%
    • Terrible

      0%
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $19.00. Offers Free-forever plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Starter $19.00 $19.00 per month

    Standard $59.00 $59.00 per month

    Elite $149.00 $149.00 per month

    Sugar Serve Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Support Hub screenshot Not Available
    Videos Not Available Video Thumbnail

    Vendor information

    Company Details

    Not available

    Located in: San Francisco, California
    Contact Details

    Not available

    https://support-hub.io/

    Not available

    https://www.sugarcrm.com/au/solutions/sugar-serve/

    Social Media Handles

    Not available

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