SuiteCRM vs Opal CRM Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SuiteCRM

CRM Software

4.4 146 user ratings

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Opal CRM

CRM Software

5 2 user ratings

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Overview

Description	SutiCRM is a powerful cloud-based CRM platform that automates marketing, sales, support, and contracts. Businesses make use of the service to nurture new leads and maintain strong relationships with existing clients. It is a multi-sided Platform (MSP) that handles all the core business aspects from a single place. The tool is fully centralised and can be customised as per each business` needs. Since it is a cloud-based solution, the data is accessible to everyone instantaneously without any manual effort. Most of the repeated marketing activities can be taken care of by its marketing automation tool. It also helps in lead generation, sending promotional mailers, and does accurate lead assignment. The sales process is also automated in the tool which helps in quick collaboration, making it easier for the team to reach sales targets. Its reporting and analytics tool aids in gaining a deeper insight into the complete lead cycle, which helps in optimisation at each drop-off stage. Read more	Introducing Opal CRM, the ultimate solution for contract manufacturing companies seeking unbeatable sales tracking capabilities. They understand that in a fast-paced industry, staying ahead of the competition is vital. That's why Opal CRM has been meticulously crafted to empower their field sales teams like never before. With Opal CRM, their sales representatives will gain access to a comprehensive arsenal of tools designed to boost their performance and drive maximum results. From establishing foolproof sales plans to setting ambitious goals, Opal CRM equips its team with the strategic insights they need to conquer new markets and seize endless opportunities. Gone are the days of aimless wanderings in the business wilderness. Opal CRM grants its sales representatives the power to navigate through the competitive landscape with confidence and precision. No longer will they be left to their own devices, hoping for a stroke of luck. Instead, they will harness the full potential of Opal CRM's intuitive features to maximize their incentives and exceed targets with ease. Opal CRM understands that success is all about data and more importantly, how well they interpret it. That's why this cutting-edge analytics engine goes above and beyond, transforming raw numbers into actionable insights. Say goodbye to guesswork and hello to data-driven decision-making. Armed with invaluable intelligence, their team can effectively identify trends, pinpoint lucrative markets, and strategically allocate resources for optimized results. But Opal CRM is not just another run-of-the-mill sales tracking tool. It is a game-changer, revolutionizing the way contract manufacturing companies operate. Seamlessly integrating with their existing systems, Opal CRM ensures a hassle-free implementation process, avoiding any disruption to their day-to-day operations. They understand that their time is precious, and that's why Opal CRM is built to seamlessly fit into their routine, enhancing productivity rather than causing unnecessary headaches. This commitment to excellence extends beyond the product itself. Opal CRM is accompanied by this stellar customer support team, who are always ready to lend a helping hand. This knowledgeable expert will guide them through any challenges they may encounter, ensuring a smooth experience from the start to the finish line. Opal CRM is not a mere tool it is a partner that collaborates with them to achieve unprecedented success. Are they ready to give their sales team the competitive edge they deserve? Say goodbye to mediocrity and embrace excellence with Opal CRM. Empower their sales representatives, drive exceptional results, and unlock a future brimming with possibilities. Get on board today and join the ranks of industry leaders who have chosen Opal CRM as their secret weapon. Read more
Pricing Options	Free Trial Available Offers Free-forever plan.	Free Trial Not Available Starts at $50.00.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 78% Momentum 65% Popularity 78%	79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 76% Reviews 65% Momentum 64% Popularity 72%
SaaSworthy Awards	# 13 Fastest Growing # 7 Fastest Growing	Not Available

Features

Total Features	23 Features	7 Features
Common Features for All	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 16 More - Show Less	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 4 More - Show Less
Unique Features	Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities	Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.4/5 146 user ratings	5/5 2 user ratings
Rating Distribution	Excellent 54.1% Very Good 35.6% Average 7.5% Poor 2.1% Terrible 0.7%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
User Sentiments	Open Source, Customizable, Comprehensive Features, User-Friendly Interface Complex Installation Process, Outdated UI Design, Slow Loading Times, Lack of Mobile Application	Not Available
Review Summary	Users applaud SuiteCRM's user-friendly interface, customizable features, and ease of integration with other applications. They appreciate its open-source nature, allowing for extensive customization and integration. However, some users report occasional glitches and a lack of advanced features found in more expensive CRM systems. Overall, SuiteCRM is praised for its cost-effectiveness, flexibility, and suitability for small businesses and startups seeking a user-friendly and customizable CRM solution.	Not Available
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Pricing

Pricing Options	Free Trial Available Offers Free-forever plan.	Free Trial Not Available Starts at $50.00.
Pricing Plans Monthly Plans Annual Plans	Free Free Starter Others Business Others Premium Others	Opal CRM $50.00 $50.00 per user / month
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