Freshdesk |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
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| Description | Sugester is a powerful and efficient helpdesk software for your business. With Sugester, you can cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel. Impress customers with your quick response time. Sugester helps you collect and sort through incoming messages and assign each question to various team members and monitor their resolution, providing top-notch customer support and keeping you on the same page with the customers. With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it. Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place. Read more | SherpaDesk is an advanced helpdesk software that offers comprehensive all rounder support to business houses engaged with IT Management, Education, Accounting and Consulting services. The software creates a detailed combination of business relevant tools such as helpdesk ticketing, analytics, project management, invoicing, easy billing, time tracking and more facilitating enhanced operation. An intuitive and accurate ticketing system makes it easy for organizations to receive, respond and report on an individual support ticket generated by customers in a hassle-free manner. Along with this, the software also helps to keep the projects on track. Business houses will never miss their billable dates with the help of the time tracking feature offered by the particular solution. An asset management tool within SherpaDesk facilitates active integrations with external billing platforms ensuring accurate monitoring of the same. Payments and invoice related transactions can be processed using the billing module of the software. Its data reporting feature enables proper analysis and relevant decision making. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 18 Fastest Growing | # 10 Highly Rated # 15 Fastest Growing |
| Total Features |
17 Features
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14 Features
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| Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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| Unique Features |
Multi-language Support
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Multi-language Support
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| API Support |
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Not Available
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Excellent Customer Support, Ease of Use, Quick Ticket Creation, Comprehensive Features Limited Mobile App Functionality, Lack of Detailed Documentation, Confusing Configuration Options, Limited Customization Options |
| Review Summary |
Not Available
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Users praise SherpaDesk for its user-friendly interface, ease of use, and robust features that streamline customer relationship management (CRM) processes. They appreciate the customizable dashboards, comprehensive reporting capabilities, and seamless integration with other business applications. Many users also highlight the excellent customer support, noting the prompt and helpful responses they received. However, some users mention occasional bugs and glitches that require attention, as well as a need for more in-depth reporting options. Overall, SherpaDesk is generally well-received for its user-centric design, efficient functionality, and positive customer support experience. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Free Forever Free Pro $12.00 $12.00 per user / month Max $25.00 $25.00 per user / month Enterprise $50.00 $50.00 per user / month |
Single Agent Free Base Camp $39.00 $39.00 per month High Camp $49.00 $49.00 per month Contractors License $9.00 $9.00 Per Tech |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
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| Videos |
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+ 1 More
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| Company Details | Located in: Warsaw, Poland Founded in: 2015 | Located in: San Francisco, California Founded in: 2012 |
| Contact Details |
+44 330 822 0399 |
+1 866-996-1200 |
| Social Media Handles |
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