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Incident.io

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Squadcast logo
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Squadcast is a platform to manage incidents. All-in-one solution for centralized alerts, notification rules, escalations, schedules, runbooks, and more. Collaborate with your team on the same workspace to solve issues. The software integrates with the Email, Datadog, Slack, Papertrail, New Relic, and more. Read more Blameless is the industry's first end-to-end SRE platform that allows teams to enhance system reliability without sacrificing innovation pace. It aims at improving service dependability by using SLOs, error budgets, chat-driven issue response, and reliability. With Blameless, users can set up, track, and notify service level goals. It can also be used to automate issue resolution activities using a chatbot. Using this program, you can make post-incident learning less painful. It further offers advanced analytics about factors affecting reliability that help you in expanding your business. Users can also manage their tasks, tickets, and notifications with this platform. Additionally, it offers the only complete dependability designing platform that unites AI-driven incident goals, SLOs/Error Budgets, blameless reviews, and unwavering quality of knowledge reports and dashboards, empowering organizations to improve their reliability and development. It further enables incident prioritization and incident reporting with a real-time dashboard. The platform provides a demo for a better understanding of their features which can be accessed through their official website. The pricing strategy of the platform is quotation-based via the main website. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $20.00. Offers Custom plan.
SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%
  • Reviews
    82%
  • Momentum
    67%
  • Popularity
    82%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    72%
  • Momentum
    65%
  • Popularity
    78%

Features

Total Features
7 Features
7 Features
Common Features for All
    Audit Trail A record of changes made in chronological order of a user or activity
    Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
    CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.
    Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 4 More - Show Less
    • Audit Trail A record of changes made in chronological order of a user or activity
      Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
      CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.
      Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 300 user ratings
    4.7/5 64 user ratings
    Rating Distribution
    • Excellent

      66%
    • Very Good

      29.3%
    • Average

      3.3%
    • Poor

      1%
    • Terrible

      0.3%
    • Excellent

      71.9%
    • Very Good

      28.1%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments

      On-Time Alerts, Extensive Integrations, Cost-Effective Pricing, User-Friendly Interface

      Mobile App Issues, Confusing On-Call Scheduling, Repetitive Alerts, Limited Customization Options

      Excellent Slack Integration, Streamlined Incident Management, Comprehensive Post-Mortem Features, Excellent Customer Support

      Limited Third-Party Integrations, Occasional Software Bugs, Unintuitive User Interface, Limited Customization Options

    Review Summary

    Reviewers commend Squadcast's user-friendly interface, intuitive design, and ease of use, making it accessible to users of all technical backgrounds. It's lauded for its robust features, including high-quality audio and video recording, screen sharing, and editing capabilities. Many reviewers appreciate the reliability and stability of the platform, ensuring seamless recording sessions and effortless collaboration. The customer support team is frequently praised for their responsiveness, helpfulness, and willingness to go the extra mile to resolve any issues promptly.

    User reviews of Blameless highlight its effectiveness in streamlining incident management, particularly through its Slack integration. Users appreciate its ease of use, automation, and support for generating post-mortems and timelines. However, some users find the user interface (UI) could be more polished and intuitive, particularly for searching and reporting. Concerns about limited customization options and potential accessibility issues on vertical monitors have also been raised. Overall, Blameless is seen as a valuable tool for organizing incident response, but improvements to the UI and specific features are desired.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $9.00. Offers Free-forever plan.
    • Free Trial Not Available
    • Starts at $20.00. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Essential Free

    Pro $9.00 $12.00 per user / month

    Enterprise $19.00 $25.00 per user / month

    Startup $20.00 $20.00 per user / month

    Pro $40.00 $40.00 per user / month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: New York, New York Founded in: 2017 Located in: San Mateo, California Founded in: 2017
    Contact Details

    Not available

    https://www.squadcast.com/

    Not available

    https://www.blameless.com/

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