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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sprinklr logo
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Premium Sprout Social logo
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SocialBee logo

SocialBee

Social Media Management Software

4.9 383 user ratings

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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

monday.com logo

monday.com

Project Management Software

4.5 6,812 user ratings

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Overview

Description Sprinklr is a comprehensive customer experience management software, which helps enterprises advertise, market, engage, research their clients across 11 messaging channels, 23 social channels, SMS, emails and chat. Businesses get access to four different products to expand as per their needs. The integrated products include Modern Research, Modern Care, Modern Advertising and Marketing, besides Modern Engagement and Sales. 100+ brands from all around the globe depend on Sprinklr to generate epic customer experiences. The platform with its integrated Sprinklr Sandbox feature helps users by supporting their application lifecycle management and change monitoring facilities without interrupting daily customer care. An AI technology deployed by the platform is capable of making 5 billion predictions on a regular basis, enabling brands to make comparisons between their own products and the industry-leading Digital CXM benchmarks in real-time. Moreover, it is available in 38+ languages making business easy. Read more Sprout Social is an all-in-one social media management platform that enables businesses to unlock the full potential of social media. The software not just helps in marketing strategy but also in various area of the business. It streamlines and scales social engagement to increase visibility, improve responsiveness and boost efficiency. Sprout Social also simplifies and strengthens social media publishing by scheduling content and posts it at the right time to gain more engagement. A notable feature of Sprout Social includes strategic decision-making, which uses social media analytics that saves time and speeds up the data collection process. It also analyses audience responses and generates strategies accordingly. Sprout Social helps the user to spend less time on manual tasks and more on connecting with their audiences. There are agents available on this platform that offer tailor-made solutions to scale business. The software is appropriate for enterprises, agencies, advocacy, small businesses and customer care agencies. Read more SocialBee, a social media management platform, helps authors, solopreneurs, coaches, agencies, freelancers, small businesses and startups share content across a variety of social media platforms. Users can utilize the inbuilt RSS functionality to import relevant content across multiple sources, besides taking help from the software’s Social Media Specialist Concierge Service to generate personalized content as per business needs. Additionally, a bulk editor module within SocialBee, lets editors make changes to multiple posts scheduled under a single category at once. The software lets users share content on social media platforms like Facebook, Twitter, Instagram, Pinterest, LinkedIn etc. They can add in emojis within the curated posts by selecting any, out of the enlisted ones. Post preview option, schedule overview facility and email notifications are some of the effective features offered by SocialBee. Accurate integration with Quuu, helps users with their content generation and categorization facilities. Read more With monday.com, managers can better keep their team aligned from one collaborative workspace. This flexible platform allows you to truly centralize your data, leveraging native integrations, third-party apps, and helpful widgets. With an overview of all ongoing processes, you can quickly gauge the status of essential tasks and follow up with the relevant team member efficiently. Essentially, on monday.com, executives have the flexibility to build the perfect tools for their team using intuitive drag-and-drop technology. Simply select one of over 200 templates, and customize it using the 20 editable columns to support any of your workflows. Then if your team grows, your workflows can easily scale with you, empowering your team to new heights with complete visibility. Read more
Pricing Options
  • Free Trial Available
  • Starts at $299.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $199.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $24.2.
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    91%
  • Momentum
    71%
  • Popularity
    91%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    71%
  • Popularity
    90%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    85%
  • Momentum
    68%
  • Popularity
    83%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    96%
  • Momentum
    70%
  • Popularity
    97%
SaaSworthy Awards # 12 Highly Rated # 9 Most Popular # 7 Highly Rated # 14 Most Popular # 11 Fastest Growing # 19 Highly Rated # 3 Most Worthy # 1 Most Popular

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA
  • Available

Reviews & Ratings

User Rating
4/5 1,320 user ratings
4.3/5 3,820 user ratings
4.9/5 383 user ratings
4.5/5 6,812 user ratings
Rating Distribution
  • Excellent

    24.9%
  • Very Good

    54.6%
  • Average

    13.9%
  • Poor

    5%
  • Terrible

    1.5%
  • Excellent

    50.3%
  • Very Good

    35.2%
  • Average

    9.8%
  • Poor

    2.7%
  • Terrible

    2%
  • Excellent

    87.2%
  • Very Good

    11.7%
  • Average

    0.8%
  • Poor

    0.3%
  • Terrible

    0%
  • Excellent

    66.3%
  • Very Good

    25.5%
  • Average

    4.2%
  • Poor

    1.5%
  • Terrible

    2.5%
User Sentiments

    Comprehensive Social Media Management Capabilities, Robust Reporting and Analytics, Effective Customer Service Management, Streamlined Content Scheduling and Publishing

    Steep Learning Curve, Occasional Software Glitches and Bugs, Limited Mobile App Functionality, Inconsistent Data Accuracy in Reporting

    Robust Reporting, Ease of Scheduling, User Friendly Interface, Extensive Integrations

    Inconsistent Instagram Integration, Limited LinkedIn Functionality, Occasional Post Failures, High Cost Per Additional User

    Ease of Use, Content Categorization, Evergreen Content Recycling, Extensive Integrations

    Occasional Platform Disconnections, Mobile App Limitations, Steep Learning Curve, Occasional Posting Errors

    User-friendly Interface, Extensive Customization, Effective Team Collaboration, Robust Automations

    Mobile App Functionality, Limited Sub-Item Functionality, Inconsistent Notifications, Slow Loading Times

Review Summary

Sprinklr garners praise for its robust social media management capabilities, including comprehensive publishing and scheduling tools, in-depth analytics, and effective campaign management. It is lauded for its user-friendly interface, customizable dashboards, and efficient collaboration features. Additionally, Sprinklr's customer support is highly regarded for its responsiveness and expertise. However, some users have expressed concerns about the complexity of certain features and have suggested improvements in reporting capabilities and pricing transparency. Overall, reviewers acknowledge Sprinklr's strengths in social media management but suggest room for improvement in specific areas.

Reviews of Sprout Social highlight its user-friendly interface, robust scheduling tools, and comprehensive analytics as key strengths. Users appreciate the platform's intuitive design, which makes it easy to navigate and manage social media accounts. The scheduling features are praised for their flexibility and the ability to plan and publish content in advance. Additionally, the detailed analytics and reporting capabilities provide valuable insights into social media performance. However, some users mention occasional glitches and limitations in customization as areas for improvement. Overall, Sprout Social receives positive feedback for its user-friendly interface, scheduling tools, and analytics, making it a popular choice for businesses seeking a comprehensive social media management solution.

Overall, users praise SocialBee's user-friendly interface, time-saving automation features, and excellent customer support. They appreciate the ability to schedule and publish content across multiple social media platforms, the comprehensive analytics and reporting options, and the integration with various third-party apps. Some users mention occasional technical glitches and limitations in customization options, but the majority agree that SocialBee is a valuable tool for managing and streamlining social media marketing tasks.

Overall, users praise the user-friendly interface, customization options, and ability to manage projects and tasks efficiently. They also appreciate the integrations with other tools and the mobile app. However, some users mention occasional glitches and a learning curve for new users. While customer support is generally well-received, some users report slow response times. Nevertheless, the majority of users find the platform valuable for project management and collaboration, highlighting its flexibility, ease of use, and positive impact on their productivity.

Pros & Cons
  • Comprehensive customer experience management software
  • Integrated products for advertising, marketing, engagement, research, sales
  • AI technology for predictions and industry-leading benchmarks
  • Available in 38+ languages
  • Complexity of certain features
  • Room for improvement in reporting capabilities and pricing transparency
  • All-in-one social media management platform
  • Streamlines and scales social engagement
  • Simplifies and strengthens social media publishing
  • Strategic decision-making with social media analytics
  • Occasional glitches
  • Limitations in customization
Not Available
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Pricing

Pricing Options
  • Free Trial Available
  • Starts at $299.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $199.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $24.2.
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Advanced (Self-service only) $299.00 $299.00 per user / month

Enterprise Custom

Standard $199.00 $249.00 per user / month

Professional $299.00 $399.00 per user / month

Advanced $399.00 $499.00 per user / month

Enterprise Custom

Bootstrap $24.20 $29.00 per month

Accelerate $40.80 $49.00 per month

Pro $82.50 $99.00 per month

Pro50 (Agency) $149.20 $179.00 per month

Pro100 (Agency) $274.20 $329.00 per month

Pro150 (Agency) $374.20 $449.00 per month

Free Free

Basic $9.00 $12.00 per user / month

Standard $12.00 $14.00 per user / month

Pro $19.00 $24.00 per user / month

Enterprise Custom

 
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Screenshots & Videos

Screenshots Tickets by status
+ 3 More
Instagram profiles
+ 3 More
Analytics Dashboard Columns
+ 20 More
Videos Video Thumbnail
+ 1 More
Video Thumbnail
+ 5 More
Video Thumbnail
+ 1 More
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+ 4 More

Vendor information

Company Details Located in: New York, New York Founded in: 2009 Located in: Chicago, IL Founded in: 2010 Located in: Austin, Texas Founded in: 2016 Located in: New York, NY 10003 Founded in: 2012
Contact Details

+1 917-933-7800

https://www.sprinklr.com/

+1 866-878-3231

https://sproutsocial.com/

Not available

https://socialbee.io/

Not available

https://monday.com

Social Media Handles

FAQs

What are the key differences between Sprinklr and Sprout Social?

Sprinklr is a comprehensive customer experience management software, while Sprout Social is an all-in-one social media management platform.

What are the alternative products to Sprinklr?

The top alternatives to Sprinklr are Sprout Social, Brandwatch, Salesforce, Salesforce Advertising Studio, and Genesys PureEngage.

Which SaaS products can Sprout Social integrate with?

Sprout Social integrates with Dropbox Business, Canva, Slack, Tableau, Bitly, Google Drive, HubSpot CRM, WooCommerce, Google Analytics, Microsoft Dynamics 365 for Sales, Salesforce, Zendesk Support, Shopify, and UserVoice.

Which product is better for large-scale social media management?

Both Sprinklr and Sprout Social are suitable for large-scale social media management, offering features like multi-account management, content scheduling, and analytics.

How do the collaboration features of these products differ?

Sprinklr offers real-time collaboration with features like inline commenting, page history, and version control, while Sprout Social provides more granular permissions and workflow management options.

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