Spiraldesk vs Simplydesk Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Spiraldesk

Help Desk Software

4 1 user ratings

Get Free Advice

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Simplydesk

Help Desk Software

4.8 5 user ratings

Get Free Advice

Overview

Description

Spiraldesk is a dedicated web-based helpdesk for the customer service department that helps them execute seamless communication with other business domains. This includes multiple entities such as profit centers, locations, products, or even brands. This acts as a holistic and centralized unit that connects multiple disparate business units together that have the same top management. Hence, users can monitor customer service verticals in each entity. All CRMs modules of varying business units can also be connected together. Users can classify their tickets on the basis of brands, companies, products, locations, or even clients. Then by using custom ticket filters, they can access each of them through a web interface. Tickets can even be auto-tagged on the basis of their subject, content, customers, and more. Additional event-based notifications can also be created with placeholders for each brand. Every user-defined brand also receives its own while labeled support portal. Read more

Servicedesk, IT Asset Management & Network Inventory, Movable Asset Management & Physical Inventory. SaaS pricing includes hosting, backups, updates and email assistance. Hosting in secure DATA CENTERS in France and Canada for SAAS mode. In SAAS mode, for example, the price for an infrastructure of 2000 assets including the Asset Management, Physical inventory modules would be €43/month, billed annually. Discount according to quantity. Equipment and labels not included Read more

Pricing Options

Free Trial Available
Starts at $10.00. Offers Free-forever plan.

Free Trial Available
Offers Custom plan.

SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

64%
Momentum

61%
Popularity

71%

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

71%
Momentum

62%
Popularity

75%

Features

Total Features	14 Features	13 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 9 More - Show Less
Unique Features	Multi-language Support Available in multiple languages to support global customers	Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android	SaaS/Web/Cloud Mobile - Android
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	4/5 1 user ratings	4.8/5 5 user ratings
Rating Distribution	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%	Excellent 80% Very Good 20% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $10.00. Offers Free-forever plan.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Lite Free Curl $10.00 $12.00 per month Radial $17.00 $20.00 per month Elegant $26.00 $30.00 per month	Basic Helpdesk Others SimplyAsset Custom Advanced Helpdesk Others
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings Spiraldesk Vs HelpDesk ReadyDesk 4.2 10 ratings Spiraldesk Vs ReadyDesk CRMdesk 4.3 110 ratings Spiraldesk Vs CRMdesk BoldDesk 4.7 43 ratings Spiraldesk Vs BoldDesk Sitehelpdesk 4 1 ratings Spiraldesk Vs Sitehelpdesk	Richdesk 4 2 ratings Asset.Desk Track-It 3.9 99 ratings Scopedesk 5 1 ratings SeamlessDesk 4.6 34 ratings Simplydesk Vs SeamlessDesk
	View All Spiraldesk Alternatives	View All Simplydesk Alternatives