Spiraldesk vs Gladly Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Spiraldesk

Help Desk Software

4 1 user ratings

Get Free Advice

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Gladly

Help Desk Software

4.8 972 user ratings

Get Free Advice

Overview

Description	Spiraldesk is a dedicated web-based helpdesk for the customer service department that helps them execute seamless communication with other business domains. This includes multiple entities such as profit centers, locations, products, or even brands. This acts as a holistic and centralized unit that connects multiple disparate business units together that have the same top management. Hence, users can monitor customer service verticals in each entity. All CRMs modules of varying business units can also be connected together. Users can classify their tickets on the basis of brands, companies, products, locations, or even clients. Then by using custom ticket filters, they can access each of them through a web interface. Tickets can even be auto-tagged on the basis of their subject, content, customers, and more. Additional event-based notifications can also be created with placeholders for each brand. Every user-defined brand also receives its own while labeled support portal. Read more	Gladly is a customer support platform that sees clients as individuals rather than numbers and enables you to create one everlasting dialogue, enhance agent efficiency, increase income, and lower IT expenses. It assists you transform your customer service division from a charge epicenter to a revenue producer with radically personalized client experiences. With Gladly, you can create a revenue-focused culture within your support staff in order to generate hyper-personalized suggestions and acquire consumers with high buy intent. To enhance CLTV and brand loyalty, you can assign a dedicated team of agents to give concierge-level service to your most valuable clients. You can make it simple to pay on digital communications channels by offering complete credit card transactions and reducing payment friction. You can deepen connections with high-value consumers by routing them to specialized agents who know all there is to know about them, including their preferences and previous purchases, resulting in brand loyalty and long-term relations. You can send proactive messaging to your clients at the appropriate times to avoid losing them before making a deal. Read more
Pricing Options	Free Trial Available Starts at $10.00. Offers Free-forever plan.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown	81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 64% Momentum 61% Popularity 71%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 85% Momentum 62% Popularity 81%
SaaSworthy Awards	Not Available	# 11 Fastest Growing # 10 Fastest Growing

Features

Total Features	14 Features	18 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android	SaaS/Web/Cloud Mobile - Android
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4/5 1 user ratings	4.8/5 972 user ratings
Rating Distribution	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%	Excellent 82.5% Very Good 16.4% Average 1.1% Poor 0% Terrible 0%
Review Summary	Not Available	Gladly is widely praised for its user-friendly interface, making it easy for customer service representatives to navigate and utilize its features. Users appreciate the platform's ability to centralize customer information, streamlining communication and improving efficiency. However, some users reported occasional glitches, slow loading times, and a lack of customization options, suggesting potential areas for improvement. Despite these minor drawbacks, Gladly remains a valuable tool for enhancing customer service interactions and fostering stronger customer relationships.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $10.00. Offers Free-forever plan.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Lite Free Curl $10.00 $12.00 per month Radial $17.00 $20.00 per month Elegant $26.00 $30.00 per month	Gladly Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings Spiraldesk Vs HelpDesk ReadyDesk 4.2 10 ratings Spiraldesk Vs ReadyDesk CRMdesk 4.3 110 ratings Spiraldesk Vs CRMdesk BoldDesk 4.7 43 ratings Spiraldesk Vs BoldDesk Sitehelpdesk 4 1 ratings Spiraldesk Vs Sitehelpdesk	Salesforce Service Cloud 4.6 5,576 ratings Gladly Vs Salesforce Service Cloud HelpDesk 4.5 81 ratings Gladly Vs HelpDesk BoldDesk 4.7 43 ratings Gladly Vs BoldDesk Kustomer 4.4 885 ratings Gladly Vs Kustomer Gorgias 4.7 590 ratings Gladly Vs Gorgias
	View All Spiraldesk Alternatives	View All Gladly Alternatives