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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smith.ai Virtual Receptionists logo
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Smith.ai Virtual Receptionists offers live virtual receptionist services and lead intakes for growing businesses. This North-American virtual receptionist of Smith.ai can be used to capture & qualify leads, book new clients on behalf of a company and build better relationships with the existing clients in real-time. The software features 24/7 live agents, who are professional and friendly and can answer calls on behalf of an organisation in a cheerful manner, thus making the clients happy. Companies are also allowed to personalise the reply tones and information that are to be provided during live calls. Smith.ai Virtual Receptionists also have years of experience answering phones and speaking in clear American English. At Smith.ai the live receptionists can even make real-time call transfers to relevant destinations. Other services found within the software are 24/7 website chat support, appointment scheduling, Facebook messages, Lead screening & Intake. Read more Cobrowsing software for support teams. Go from chat to screen share with the click of a button. Cobrowse screen share software with 12+ integrations.
Pricing Options
  • Free Trial Available
  • Starts at $140.00.
  • Free Trial Available
  • Starts at $50.00. Offers Custom plan.
SW Score & Breakdown

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    75%
  • Reviews
    69%
  • Momentum
    61%
  • Popularity
    64%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    72%
  • Reviews
    65%
  • Momentum
    60%
  • Popularity
    73%

Features

Total Features
3 Features
3 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • NA
  • Available

Reviews & Ratings

User Rating
4.9/5 69 user ratings
5/5 2 user ratings
Rating Distribution
  • Excellent

    91.3%
  • Very Good

    7.2%
  • Average

    1.4%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    100%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
User Sentiments

    Professional Receptionists, Detailed Call Summaries, 24/7 Availability, Extensive Integrations

    Inconsistent Receptionist, Occasional Missed Calls, Confusing Pricing Structure, Limited Personal Connection

    Not Available
Review Summary

Smith.ai's Virtual Receptionists consistently receive high praise for their professionalism, responsiveness, and ability to handle inbound calls, including screening out unwanted calls, providing detailed call summaries, and even scheduling appointments. Users highlight the service's ease of use, integration with CRM systems, and cost-effectiveness, making it a valuable asset for solo practitioners and firms seeking to streamline their intake processes and improve client satisfaction.

Not Available
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $140.00.
  • Free Trial Available
  • Starts at $50.00. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

STARTER $140.00 $140.00 per month

BASIC $300.00 $300.00 per month

PRO $600.00 $600.00 per month

Basic $50.00 $50.00 per month

Business $75.00 $75.00 per month

Pro $150.00 $150.00 per month

Enterprise Custom

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Dashboard
+ 1 More
Not Available
Videos Video Thumbnail
+ 1 More
Video Thumbnail
+ 1 More

Vendor information

Company Details Located in: Los Altos, California Located in: Dallas, Texas Founded in: 2017
Contact Details

Not available

https://smith.ai/receptionists

Not available

https://www.hellomedian.com/

Social Media Handles

Not available

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