Sirena vs Median CoBrowse Comparison

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sirena

Live Chat Software

3.9 25 user ratings

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Median CoBrowse

Live Chat Software

5 2 user ratings

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Overview

Description

Sirena is a Zenvia Company, a WhatsApp official BSP (Business Solutions Provider). They develop technology that simplifies communication between businesses and customers. Whether the clients reach through your site, through a social network, or by walking into your store, make sure they receive the fastest and best quality service through WhatsApp. Read more

Cobrowsing software for support teams. Go from chat to screen share with the click of a button. Cobrowse screen share software with 12+ integrations.

Pricing Options

Free Trial Not Available
Starts at $99.00.

Free Trial Available
Starts at $50.00. Offers Custom plan.

SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

67%
Momentum

60%
Popularity

74%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

72%
Reviews

65%
Momentum

60%
Popularity

73%

Features

Total Features	6 Features	3 Features
Common Features for All	Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors + 3 More - Show Less	Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Online	Online
API Support	Available	Available

Reviews & Ratings

User Rating	3.9/5 25 user ratings	5/5 2 user ratings
Rating Distribution	Excellent 44% Very Good 24% Average 20% Poor 0% Terrible 12%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Starts at $99.00.	Free Trial Available Starts at $50.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic $99.00 $99.00 per month Pro $299.00 $299.00 per month	Basic $50.00 $50.00 per month Business $75.00 $75.00 per month Pro $150.00 $150.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Zendesk Chat 4.5 432 ratings Sirena Vs Zendesk Chat JivoChat 4.2 147 ratings Sirena Vs JivoChat Wazzup Sirena Vs Wazzup Smartchat Sirena Vs Smartchat Video Service Desk	Channel.me Smartchat Median CoBrowse Vs Smartchat ClickDesk 4.1 120 ratings Median CoBrowse Vs ClickDesk LiveChat 4.5 1,736 ratings Median CoBrowse Vs LiveChat SecondScreen
	View All Sirena Alternatives	View All Median CoBrowse Alternatives