Sirena vs Helpello Comparison

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sirena

Live Chat Software

3.9 25 user ratings

Get Free Advice

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpello

Live Chat Software

Get Free Advice

Overview

Description

Sirena is a Zenvia Company, a WhatsApp official BSP (Business Solutions Provider). They develop technology that simplifies communication between businesses and customers. Whether the clients reach through your site, through a social network, or by walking into your store, make sure they receive the fastest and best quality service through WhatsApp. Read more

Helpello improves the customer's self-support experience, using knowledge to turn on website visitors into customers, and customers into happy customers. It provides super-powered, 24/7 customer assistant. It is integrated with popular tools like shopify, woocommerce, wordpress and tawk.to. Read more

Pricing Options

Free Trial Not Available
Starts at $99.00.

Free Trial Available
Starts at $15.00. Offers Custom plan.

SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

67%
Momentum

60%
Popularity

74%

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

60%
Momentum

64%
Popularity

63%

Features

Total Features	6 Features	4 Features
Common Features for All	Call Me Option Allows your visitors to speak to your agents directly over the phone Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less	Call Me Option Allows your visitors to speak to your agents directly over the phone Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	3.9/5 25 user ratings	Not Available
Rating Distribution	Excellent 44% Very Good 24% Average 20% Poor 0% Terrible 12%	Not Available
	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Starts at $99.00.	Free Trial Available Starts at $15.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic $99.00 $99.00 per month Pro $299.00 $299.00 per month	Starter $15.00 $25.00 per month Business $45.00 $60.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Zendesk Chat 4.5 432 ratings Sirena Vs Zendesk Chat JivoChat 4.2 147 ratings Sirena Vs JivoChat Wazzup Sirena Vs Wazzup Smartchat Sirena Vs Smartchat Video Service Desk	Faqbot tawk.to 4.1 284 ratings Helpello Vs tawk.to LiveChat 4.5 1,736 ratings Helpello Vs LiveChat ChatFlow247 5 1 ratings Helpello Vs ChatFlow247 ChatAndBot
	View All Sirena Alternatives	View All Helpello Alternatives