TalkDesk |
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | Sharpen is a contact centre management platform that enables companies to create perfect customer experiences. The platform can be used to coach and develop agents and provide them with the needed autonomy and tools, so they can work at their best level. Further, companies can provide their agents with complete customer information that helps to make better decisions. Thus making every customer touchpoint more personal. Sharpen allows users to plan and implement interactions and workflows with their business partners who share the same goals, which also improves the chances of overall success. The platform lets users streamline their processes, cut overhead costs and eliminate on-premises hardware expenses. It also offers custom reports to individual companies containing detailed insights that help them to take the right actions and make informed decisions. Thus improving the overall experiences of both agents and customers. Furthermore, Sharpen is a HIPAA, ISO27001 and SOC 2 Type II compliant platform through which it offers exceptional data security and privacy to individual users. Read more | iCallify stands out as an all-inclusive contact center software solution, transforming standard customer service into vibrant engagement centers. With its Agent Power Pack, the software empowers agents by providing a 360-degree view of customer interactions, ensuring a seamless customer journey. iCallify's adaptive capability heightens efficiency, enabling agents to deliver personalized support across all channels. The suite of dialers, including Auto, Power, Predictive, and Preview Dialers, along with IVR and ACD technologies, amplifies productivity by automating complex tasks. This allows teams to focus on fostering meaningful customer engagements. Real-time insights drive informed decision-making, facilitating better training programs and client-focused care. iCallify prioritizes a secure, easy-to-use interface, fostering team collaboration and enhancing service delivery. By tailoring omnichannel contact center solutions to specific needs, iCallify not only meets but exceeds expectations, delivering impressive customer experiences every time. Read more |
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| SW Score & Breakdown |
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
5 Features
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10 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| Platforms Supported |
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| API Support |
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| User Rating |
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Not Available
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| Rating Distribution |
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Not Available
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Sharpen Voice $5.00 $5.00 Sharpen Connect $15.00 $15.00 Sharpen Empower $109.00 $109.00 |
iCallify Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 11 More
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Not Available |
| Videos |
+ 2 More
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+ 2 More
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| Company Details | Located in: Indiana, United States | Located in: Ahmedabad, India |
| Contact Details |
Not available |
+91 8488 850670 |
| Social Media Handles |
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